Panda Express 5010 West Baseline Road, Phoenix, AZ 85339

"Drive thru and got the wrong order. Called to notify, was put on hold and hung up on twice. They practically stole my money and did not attempt to make it right. Do better or get cancelled."

"This location is super hit and miss when it comes to them actually getting your order right. This time was probably my worst experience as don’t understand how the person that prepared my plate felt it was acceptable. I ordered a 2 entree with half and half rice and noodles. When I got home, there was literally 5 noodles and very little of one entree. I tried to call and no one answered, when I went back i asked for the manager. The manager jem (or Gem) was not very understanding of the situation and while she did offer to give me a side of noodles and an entre, the way it was approached made me feel attacked and as I I was the one in the wrong. After she handed me the noodles, she decided to walk away without explaining to their worker I was still owed an entree which I then had to re explain everything. Not sure why the manager Jem decided to walk away without resolving the situation but out of all the times they forget an item, at the very least I get some sort of “hey my apologies for the inconvenience “ which was too much for the manager apparently. That simple action, would have de escalated everything and would avoided these embarrassing images online. The picture was taken 10 seconds after me opening my plate for the record. Tell me if this is acceptable"

"Panda usually tastes the same no matter which location you go to; however, I can not say the same for the service! ••• I purchased my food in the drive thru and was told it’d be 7 minutes until an entree I ordered would be ready, so I had to park in the front and they’d bring it out. 15 minutes went by until I finally decided to go inside and see what the hold up was. They didn’t even have my food ready yet were continuing to help other customers that hadn’t even paid yet! ••• They also obviously don’t have uniform procedures because I overheard an employee offering a customer a cup for a drink while she waits!"

"9/8/23 1030hrs $8.91. Teriyaki chicken bowl with white rice. You can’t go wrong. Rice was steamy parts and moist. The chicken is cooked perfection!"