Sonic Drive-In

"Sauces are never delivered in the correct amount. Service is lacking, will order and sit at window for 7 minutes before anyone says anything, then takes 5 minutes to process payment. I'm sad they got rid of the morning drink price. Iced tea should not be charged for a slice of lemon. I understand charging for additional sauces but I do not understand charging for swapping sauces, ie pretzel chz for honey mustard. In all honesty, I like the mozzarella sticks. I like the marinara, the ranch, the honey mustard, the pretzels, the corn dogs, the hot dogs, the iced tea, the ice... But inconsistency, bad service , and random up charges make it hard to be happy."

"As a regular customer, I have always appreciated Sonic for its quality and service. However, my recent experience was disappointing and prompted me to bring this to your attention. Upon arriving at the drive-thru, I was met with a significant delay. I waited for 2-3 minutes without any acknowledgment from the staff. Understanding that busy periods can occur, I patiently waited, but the lack of initial response was concerning. When I was finally attended to, I gave my order, then a staff member(a different one than the one who spoke first) informed me that their headset had died. While I understand technical issues can happen, the subsequent interaction was frustrating. After giving my order for the second time, the staff member asked me to repeat it again. Throughout this interaction, the employee was extremely quiet and slow, making it difficult to ascertain if my order was being understood or recorded correctly. The communication was unclear, and it seemed like my order was not being taken properly. Feeling uncertain and dissatisfied with the service, We decided to leave and visit the McDonald's next door. I believe that efficient and clear communication is key to customer satisfaction, especially in a drive-thru setting. I hope this feedback helps in improving the service quality at your location. I look forward to seeing positive changes and would like to continue patronizing Sonic in the future. Thank you for taking the time to address this matter. I trust that appropriate measures will be taken to improve customer service experience. I responded to the message you sent here and none of the responses have been genuine. I’d imagine you’re using ai to craft your responses. Or no human involvement whatsoever-so-ever."

"Pull-up ordering speakers are broken in almost every stall, your chicken slinger that cost $3 is a joke it's barely bigger than my key fob. And looks like it's all leftover product"