Red Lobster 13709 West Bell Road, Surprise, AZ 85374

"I visited this Red Lobster location for the Endless Shrimp. The first basket of biscuits were burnt. The second basket were over baked. Dry, hard and not moist. The Shrimp Alfredo, Walt's Favorite and the Skewers were underwhelming. The Shrimp quality was not what it was from last year. The was not hot. Warm at best. It was busy and the atmosphere reflected that. Staff weren't too attentive but likely resulted from how busy they were. I will need to visit another location to determine if the shrimp quality is similar. It's very likely I won't visit this location again, sadly. Shrimp portions were smaller than last year also (2023). Likely this is resulting to them not having been prepared enough for the popularity of it in 2023 and losing money on it. I feel they opted to the $27 menu price but lower quality shrimp this year. It was ok, but feel below other experiences with other locations I've visited. Hope my honest review helps. Thanks."

"I have eaten here before quite some time ago and everything was fine and Service was actually really great. This time My guest and I came to your Suprise location on Saturday evening. We arrived approximately around 6 PM We went inside and gave our name and the host told us that it would be approximately a half hour wait so we said that was fine. We were sitting there for One hour and 16 minutes before being seated. Then we found out from other guests that they have been waiting an extreme amount of time they said they were shortstaffed. Then, once we’re seated, no server came to our table. 10 minutes later I finally asked a young woman who was cleaning the floors if there’s a server for our table so she said nobody’s come here yet? We said no and then she said she’ll take our order. She came back right away and took our order. We ordered an appetizer and an ultimate platter, which is quite expensive. We then also had to ask the server to bring us utensils and napkins as it was none on our table. 20 minutes had passed and no appetizer. Another server passed by and said she would check on our appetizer, five minutes later it came out. We cut into the mushroom and there was a hair that was connected to the mushroom. We called the server back to our table to complain and then she tries to say that looks like it’s part of the mushroom so I told her absolutely not. The mushroom is brown, and this is a black hair or thread or something of that matter. She said she would tell management. Then about a half hour after that, our food finally came out. Later I requested the management come to our table, and I expressed my concern and his comment to us Was the server told him that there was newspaper that we saw on our mushroom. We said what that was absolutely not newspaper, and why would there be newspaper in our food let alone a hair or thread? This was the most unacceptable experience that we incurred Had the host told us there’s going to be an extreme wait that would’ve been different because then we could have opted to eat elsewhere. Being lied to right from the beginning was wrong. Then having to call somebody to our table to even take our order having to wait 25 minutes for an appetizer and then an additional half hour for our food and then having a problem with the food on top of all that it’s just unacceptable. I tried calling corporate office, but it said in the recording that you were closed that you had East Coast hours. Then I called during those hours and it said nobody’s there to answer the call that you’re all in a meeting. Ridiculous!! Definitely we do not recommend."

"I came in today for Halloween to sample the new flavors of shrimp. I had the Dragon shrimp along with the Lime flavored shrimp. I chose Orzo rice as a side, and everything was excellent. I also enjoyed a glass of St Michele Riesling, which accompanied the meal very nicely."

"Everyone was fantastic! Jolisa, our amazing and beautiful server was phenomenal. Prompt attentive, friendly...makes dining there an even better experience. I saw the Manager and called him over to pay my compliments. Food was delicious, service superb and the ambiance was just right. EXELLENT JOB!!!"