Big Lots

"Absolutely the worst customer service of any business I have recently engaged with and after this, I am done with this joke of an establishment and company entirely. Even with security, you could run out with the entire store as there are no workers anywhere to be found. One person at checkout for a line of half a dozen and the cashiers attitude is if they don't want to be there let alone exist. When using a rewards / other coupon (this was the second time) newly issued and has not been used or expired, they state it's already been used in an accusatory manner with no resolution. Then they have the audacity to have you call customer service which is another joke; You go through a multiple step verification process just to have them reissue the same discount so you later purchase more after inconveniencing you for another 15 minutes. Don't waste your time calling customer service as it's outsourced and you will receive a mediocre result as well. There is a reason Big Lots as a whole is failing against their competitors, and eventually they will go out of business; this location being one of the first to close in Tucson hopefully."

"My husband and I went to buy a queen mattress I had previously spoken to Robert but it was his day off. We were attended by Monica, she was very efficient and courteous. She helped my husband open an account. Thanks to her we got a good mattress."

"Great big, organized clean store, but hardly anyone in it. I enjoyed browsing the snack aisles and decor. Very nice seasonal items at a good value."

"This is a great store. It is bigger than the other stores. It is ADA compliant. Masks are optional. Offers a wide variety of products, but inventory changes a lot. But it an adventure. They have a loyalty program."