Starbucks 4865 South Higley Road, Gilbert, AZ 85298

"Seems like they weren’t taught to handle orders properly. Drive thru, order ahead and in store orders are out of control. If I come in and order then it shouldn’t take longer than 15 minutes to get a tea. Need management to hold another training to help get their people to learn how to control all three ways to order."

"Was there this morning for a meeting at 6am, yes on a Saturday. The music was so flipping loud we couldn't hear each other let alone think. We asked if they could turn it down a bit. Didn't happen we left. Will never use that location again for a meeting."

"I waited 30 minutes yesterday for a coffee I ordered ahead. It happens often, and I don’t have this problem at any other location. There’s always a bunch of staff, half of them are chit chatting with each other or customers. Full on conversations. They also made two orders incorrectly while I was there waiting for mine. At the very least, tell me on the app that my order will take 30 minutes because staff needs to socialize. Thankfully Starbucks is everywhere! I won’t be back to this location. Terrible customer service."

"Drive thru is a priority over in store customers. Waited 15 mins for my food. My food sat on the counter with the wrong name on it. Servers were barely loud enough to hear. Approx 20 drinks just sitting on the counter while in store customers were made to wait a long time. Customers were receiving food with no drinks. Very very disappointed in the lack of customer service."

"Great looking Starbucks new to the neighborhood. Nice staff. Drive through was long in the middle of the afternoon but inside was reasonable. There is outdoor seating and best of all it's next to the car wash we frequent. Looking forward to many yummy visits."