Mici Italian 24750 South Ellsworth Road, Queen Creek, AZ 85142

"WORST CUSTOMER SERVICE EVER!! Placed an order online via website at 6:12pm and used coupon code for free delivery. Order accepted coupon code, but confirmation noted pick-up. Called store and employee was able to override from pick-up to delivery and could not provide an ETA for delivery. Called at 6:40pm for an update. Employee advised they don't have contact with the driver and can't provide a specific ETA. Called again at 7:04pm and employee said order was picked up 20 minutes ago for delivery. Called again at 7:31pm and employee said order was never picked up for delivery despite my past calls with the store to confirm delivery, etc. Inquired if they can remake the order for pick-up since delivery was clearly not an option and if they would refund the order due to store's error. Employee NEVER APOLOGIZED for the error, but did confirm a refund and re-make of order to be ready in 20 minutes, at 7:51pm. Arrived at store to pick-up order at 7:48pm at which time the employee advised the order would be ready in 10 minutes and I asked for a copy of the refund receipt. Employee (male) offered a drink while I waited for the order to which I declined. Assistant Manager provided no greeting to me whatsoever and after looking into a receipt at register, advised she could not provide a refund receipt as the order was voided. Requested paper note, screen shot or something to confirm I would be refunded. Assistant Manager wrote her name, the date and time on a blank receipt and handed it to me to which I asked her to add the total amount that would be refunded which she did not have - so I provided to her. Another employee (female) set food items on the counter and at no time did any employee verbalize that those items were my order. Female employee turned her back to me to which I said "excuse me, are these the items for my order?" She said yes and I asked if anyone was going to tell me that. Left store with order in hand at 8:04pm. AT NO POINT DURING THIS INTERACTION DID ANY EMPLOYEE APOLOGIZE TO ME, provide any verbal communication around updates to my order or offer to make this right to ensure my future patronage. I am very disappointed at the lack of professionalism of the staff at this location and would NEVER recommended anyone choose to order take-out or dine-in here. The lack of communication and customer service was extremely shocking and disgraceful."

"Decided to stop in last night for dinner. It was our first time at Mici's! Fast and excellent service! Food was great! Loved the lasagna! Highly recommend this establishment!"

"Enjoyed our first experience at Mici! Love the idea of fast Italian food. We ordered at the counter, and they brought the food to us, then later they also cleaned up our plates for us. We appreciated the simplicity of the menu and the variety of options and the prices are reasonable. For our meal, we shared the creamy pesto pasta bowl and a small create-your-own pizza. Both were delicious! The restaurant was clean, and it was easy to have a conversation without bothering other people. We'll definitely go back (and save room for gelato!). Great place for a nice meal!"

"The pasta is so good' I tried the Rosa pasta. It's Marinara and Alfredo sauce mixed together over Penne pasta. Something I didn't know I'd like. Also tried the pizza! It reminds me of an old childhood favorite of mine.... which is no longer available to me. I loved it. I will no longer be "just driving by" It's my new favorite! The bread is addicting I need more to dip in my sauce...."

"Overall experience was nice. Creamy pesto didn’t really blow our mind but it was good enough. The mozzarella pizza was yummy and the crust had a nice flavor. We ordered garlic on it as extra but didn’t taste it so I don’t know if they even added it. Or we were just charged for it."