Einstein Bros. Bagels

"The shop is clean, the bagels are fresh, the staff are fast and friendly. It's a well executed chain bagel shop that delivers consistent tasty food."

"Very disappointed when I recieved my UberEats for lunch, and opened it to find this. I tried to take a bite but it's so burnt tasting and hard that it scratched the roof of my mouth. Hopefully UberEats will refund this burnt waste of a lunch."

"The manager here Michelle is AWESOME!!! I dropped my keys through a grate outside when I parked and she & Alecia took on the mission. They rigged a broomstick & saved the day …. On my birthday at that !! They are rockstars! Yes, the bagels & coffee are great too! But in an era of impersonal service this type of goodwill and service makes everything better!!"

"I went into store on Wednesday morning, and there were 5 employees visible. Only about 4 customers in the store, all seated and not unhappy. I stood at counter waiting for acknowledgment and to place an order.. not one employee greeted or cared I was standing there waiting.. 5 minutes I stood there. Not once did anyone try to show any sort of interest. The lady at register even talked to another employee (possibly manager) about non-work related topic while I stood waiting for someone to take my order. Absolutely the worst customer service ever. I will never be back. Food I’ve ordered from here in the past has been way worse than other locations I’ve been to."

"Incompetence is an issue here. I’ve given this location and the location on thunderbird multiple chances and I won’t be returning after today. Specifically today I placed a mobile order so I didn’t have to talk to anyone just go in and out and pick up my order on the shelf (I love restaurants that do that). After returning home, I noticed that an item was missing for my breakfast. So I drove back and didn’t make a big deal of it and grabbed the missing item. Now, a couple hours later my husband is about to come home from work on lunch and I went back to my Einstein bag in the fridge to set up his Turkey sandwich and cookie combo. Opened the bag and saw that the chocolate chip cookie isn’t there. Two items missing on an order of five items. I’m too busy now to go back to the store so I called to say my husband will be picking up his missing cookie I paid for. On the phone the employee asked to see the receipt when he comes in and then the employee said “yeah I can do that for you”. Okay but there shouldn’t have been 2/5 items missing in the first place that we need to come back twice to get it fixed?! You aren’t doing anything for me when I have to output this much effort and driving to fix a simple order. Before today issues involved forgetting items, a bad waiting queue system, and a burnt bagel. I have to find a new bagel place now but that’s okay."