BoSa Donuts,

3722 East Indian School Road, Phoenix, AZ 85018

"She THREW a donut at me!!!! The security camera footage shows the TRUTH!! I asked for a bearclaw, she pointed to a donut & confidentiality said it was a bearclaw. I took my 1st bite & it had apple in it -yuck!! This certainly IS NOT a bearclaw nor is it what I paid for; bearclaws have been my favorite pastry since I was a kid & it NEVER has apple in it. I went to the counter, with a small piece of apple donut in one hand & the bag with the rest of the uneaten apple donut, to ask for a replacement since this had apple in it, aka, I was NOT SOLD a bearclaw; I needed a NEW pastry or needed a REFUND. The same woman gasped a bit at my request & said she told me their “bearclaws” had apple, plus, said I had to PAY EXTRA for a new/replacement donut…she DID NOT offer me a refund. *PATHETIC business practices unworthy of anyone’s money/business.* Well, my attitude went from a polite, but direct, customer sitting inside with my mother to a ‘FURIOUS & not going to take the injustice’ mode. In my immediate frustration, I yelled, “that is BULLS#!+”; the woman just stared at me & said nothing. I didn’t know what else to do… I lost my cool & I THREW the rest of the small bit in my hand at her, hit the woman on the right cheek. I then turned to go back to sit with my mom, & she THREW & HIT ME IN THE BACK WITH ONE OF THOSE LONG DONUTS!! I was surprised when I was hit in the back, I picked up the long donut & attempted to throw it back; the donut hit the counter and fell to the floor in the dining area. LOOK at the picture, that’s the deplorable, apple donut-throwing creature. *Now for the LIES & SUPERVISOR INCOMPETENCY (the security camera footage shows the TRUTH!!)* As I was writing this review, I sat at the table (with my mother) when I heard the “donut thrower” LIE TO HER SUPERVISOR, saying she threw the same piece of apple-donut back at me & insisted to her supervisor it was not a new donut, plus the employee LIED AGAIN stating she had told me their “bearclaws” had apple…*note the supervisor is concerned first about if the employee wasted a new donut to throw at me & was only concerned with the deplorable creature’s opinion!* The supervisor NEVER came out to talk with me, she only inaudibly mumbled & whined from the back of the counter a couple of times. Note, I was seated for at least 5 minutes. Then, when my mom finished her donut and we got up to leave, the supervisor whined something about it not being okay to throw items. Well, once again, I got IRATE, I yelled that they should have given me a REFUND or a NEW donut & I angrily threw the bag with the rest of the apple donut across the store, toward the ceiling. *It is sad how business practices are shifting in food/hospitality…costs is going up, customers are often NOT getting what they paid for & are we are badly treated at the same time.*"

"Came here for an evening snack. Impressed that there were so many donuts available at 8 PM - and not stale! We were told the bakers were coming in soon to make more as well. Best donut was the buttermilk (pictured). It is mainly a pickup spot, but there are a few booths to sit and eat. Drive thru was popular too."

"The donuts and ham and cheese croissants are delicious here, but the server refused to sell us two medium decaffeinated coffees. He said it was too much trouble and the owner wouldn’t allow it at this time of night (it was 10 PM). It seems the owners and/or staff here suffer from moronity."

"We had donuts, a boba Thai tea and a breakfast sandwich. They were all fantastic and at twelve bucks and change, definitely the right price. The service was fine and the atmosphere is what you'd expect for a donut shop. These are the best donuts in town or damn close, so I'll definitely be back."

"For years, this Bossa Donuts is consistently great. Highly recommend the apple fritter and chocolate covered with custard. The people are super friendly and they’re open 360/24/7."