Big O Tires

"DO NOT BRING YOUR CAR HERE!! I have brought my car in multiple times because it has been pulling to the LEFT. After getting new tires, brakes, rotors, shocks, and struts. They fixed my alignment and even brought out a paper showing how the alignment is good. After they did that my car was still pulling again so I took it back in and they told me the alignment was fine then sent me off. Took my car to another mechanic and he happened to find the control arm on the LEFT side was completely cracked and broken. Did some research and it turns out that this is the cause for my car pulling left. I did not need the new shocks or struts because the control arm was the real issue. I don’t trust places that will put their money over my safety. BIG O just wants to make their quotas and screw people over. They have brake certified people trying to do a technicians job. Someone needs to be held accountable. Also their warranties are a JOKE!!!"

"Each time I go there the employees take such good care of me answering my concerns even show me where the issue is not just on paper but at my car they work hard to satisfy all my questions. Tony has taken such good care of me the last two weeks with many repairs and Adam working things out for me also I’ve been going there for many years and there are always a place I can count on not to overcharge me or say something is wrong when it’s not they’re very honest The hard workers that do all the repairs deserve so much so much praise I know it’s their job, but they need to take pride and what they do in the accomplishments they make on the repairs I don’t feel they ever get good credit. I never able to truly thank them because they’re busy working on the next vehicle."

"Had an emergency and they were able to get us new tires by lunch time. They were super transparent with the out the door cost of everything (no hidden fees). Great customer service over the phone and in person. Check their hours. They were randomly closing early that day, but again, they were able to help us quickly."

"I called several days before to get an oil change, alignment, and tire rotation. I had my wife drop and pick up the car, under the impression after my initial call we were good to go. after having it for 4.5-5 hours my wife picked it up and let me know how much it was. Not only did they completely skip the alignment and tire rotation, 1. They literally sell you on your cabin filters that were changed out a month ago, every single time, but they also charged for tire disposal when I didn’t dispose of tires? On the bottom of the receipt it shows quoted work to be done which lets me know in our discussion the alignment and tire rotations were marked down and just forgot about . Make sure you’re not getting charged for random bits they don’t do and double and triple check what you bring your car in and lose it for a day, actually gets done . Because they won’t ."

"Pretty good experiences besides install fee is a bit much but if you have mangled nuts, they will get you 100$ worth of nuts and tell you to go to a mechanic. Luckily i am a mechanic, so i solved my dilemma, the nuts are very nice."