Bosa Donuts 10410 North 35th Avenue, Phoenix, AZ 85051

"The Bosa Donuts next to Fry’s Grocery Store by 35th and Peoria treated me horribly to the point I refuse to be their customer anymore. I ordered a Tuna Croissant and even gave the cashier a 25% tip. She gave me a burnt croissant! I gave them the benefit of the doubt, it might add to the flavor so I tried it. Took 2 bites and couldn’t get past the taste of the char. Went up front quietly to the cashier and someone else came up and said I shouldn’t have eaten it and should’ve brought it back up immediately… (this is the wrong response for a customer service person) instead of oh my gosh. I apologies that WE gave YOU, our returning customer, a Burt croissant in the first place… We’ll make it right. But once they gave me my replacement tuna bagel this time they gave me one with cheese. First croissant I asked for everything but cheese, and that’s what I got (minus it being burnt), this time I got cheese included, even though they could have pulled up my order, or asked me again what my order was. But I did hear the cashier say everything but cheese so I knew the order would come out fine. But due to just coming out of the hospital for a Gastro disease, everything I eat matters. I’m lactose intolerant also and the medicine I take makes me hungry. After eating half of the bagel I picked up the other half and saw cheese inside the wrapping, I looked and there was cheese in my bagel! I went over, (said nothing about them making it over, nor for my money back) simply and calmly wanted to address the lack of service I was given. Showed him the cheese inside, and the man had the audacity to say, why did you eat it, why didn’t I bring it back up. I told him I have a medicine that makes me hungry I trusted the woman hearing the cashiers direction of “NO CHEESE” it was also tasty so I continued eating. And he continued yelling at me as I told him I’m never coming back! My health is a serious matter! ANYONE that has health issues please BEWARE of this place. Their customer service is TRASH. Officially lost a returning customer as a customer."

"The ube sweet was really delicious and Roth have the best customer service."

"Absolutely loved the amazing vibes this new location gives! You feel them right as you enter the store and see the FULLY STOCKED choices of doughnuts to choose from! All of them looking so yummy of course! I stuck to My usual and ordered Thai iced tea with boba, and the gentleman at the counter was so gracious to give us a sample of their iced Vietnamese iced coffee (which was absolutely delicious)!! The store was super clean, staff was Amazing and tentative! I'm just sad I live on the other side of town but It's worth the trip wherever you may be coming from because it's just that awesome!!"