Starbucks 13828 West Waddell Road, Surprise, AZ 85379

"Awful experience. After 45 min of waiting I have an awful child with a horrible attitude telling me that their blender doesn't work. I said ok... I have been wanting for a long time now... Instead of apologizing she went ballistic and almost yelling at me if I want a refund or another drink. So I told her that with that actitud I wanted a refund. I had to make the line again, when I got to the cashier, she haven't tell him about the refund. And well, they can not give refunds because they are not technically Starbucks, they are FRY'S. So... I took a picture of the place to write a review and she just went NUTS! I started walking to customer service for the refund and then she started yelling that I was harrasing at her job, that she was a minor and that I was harrasing her over and over again. I didn't even turn around, with this kind of trouble childish behavior that is the best you can do. Horrible horrible. And I think it is ok to hire minors I guess, but if they are mentally instable, many it will be better in a position were they don't have to deal with customers. Frys manager saw what happened and apologized, he refund me and was nice enough to give me something extra for the inconveniences."

"As soon as I walked in, I noticed how beautiful the little seating area was, at the same time I was completely distracted by its beauty that I did not hear the cashier barista tell me the register was broken. As I stood there like a fool I realized I could try to mobile order bypass register but he had already made me a free one for waiting. Did not have to do anything for me, he told me and I didn't hear. He was nice about it. I don't live anywhere near here but would definitely come back again"

"By far the worst/slowest Starbucks in the world. I order 2 specialty drinks at 6:20Am. I arrived at 6:40a.m to get my drinks and they still were not ready. The worker was suppose to give me 2 red cups for my orders, but was rude and say i only get one per transaction. I had 2 orders and they refused to take care my request, and brushed me off. Not only was I late to work because of their slowness I didn’t receive the cups that were limited time only. I refuse to go back to this location."

"They got me up and running on a special coffee drink (that can only be input by them) on the mobile app, saving me tons of idle time. I use the app all the time but due to customizations not available in the app, I'd have to order in person Nikki got me taken care of so very professionally and helpful. Jeremiah makes my perfect drink every time. Thank you folks!"

"Hands down the best Starbucks location in Surprise!! Every Barista is talented, knowledgeable and happy!! The Manager is a tough little sprite of a gal who makes the coffee as sweet as her staff!!! I’m a tough sale, I expect the value I pay for this ridiculous daily habit I have and I never leave feeling as though it wasn’t worth it!!! Thanks for a great cup of happiness ladies!!!"