Big O Tires

"The people at big o have always taken good care of my car for me. They always give me a good deal and my car always runs like a new car after servicing there. I highly recommend."

"Customers beware!!!!!!!! I purchased an alignment and 4 new tires on 9/22/23. 1/30/24 alignment was out. Manager, Steven had my car aligned. Pulling left, so I went back on 2/1. Aligned again. He and I took it for a test drive in the neighborhood, seemed ok. Got on the 347, at 58mph, really pulling. Back on 2/5, when I complained, Steven shrugged and said "I don't know what to tell you." 2/6 I took it to dealership in CG. After 2 days of trying to align it, they said it was my tires. Went back to Steven and he reimbursed me for the dealer alignment and said he would try rotating my tires first. Few days later, my tire pressure went low on rear passenger tire. Took it in, waited all day, called them and it was ready. Got there and pressure light still low. Guy fills the back tire and the front tire is going up. They did not calibrate the tire sensors. Drove it home, pulling AGAIN! I called Steven to speak to the owner, John Niemiec, Steven refused to give me his info. Went on to say "oh no, I gave your money back, if the alignment is out, go back to dealership." I immediately called Corporate and Jared called back. Got the info and he set me up in CG. Turns out Steven didn't refund $50 of my monies, had to go back AGAIN to get my refund. I took it to CG and they aligned it but it still pulled. The manager there ordered 2 new tires, of course not tires in stock. Two days later, new tires and no more pulling. 6 weeks, 10 trips, multiple phone calls, hassle of getting rides to work, and finally the car is right!"

"Lies. Took my car in for an oil change, said I needed new rear struts. Told me everything, "OUT THE DOOR" would be $880. I was told I had a 3 month interest free option. They kept my car until just before closing so when I showed up, I was given different information. I didn't argue because I had to leave. The, "3 months interest free" is a complete lie and a total scam. I wanted to reverse the charge and pay in full. I was told over the phone by Marcus that I could do that, but, "Steve is the only only one with the code to reverse it." I was unable to come in the next day, and had to come in at Steve's convenience. I called again at the end of the work week and was told that Steve would be in Saturday, and yes, he indeed was still able to reverse the scam so I could pay in full. In addition to the outrageous fee, the scam also charges tax on top of an already taxed. so 880 out the door is now $1k. I came in on Saturday and spoke to Steve-- the most unprofessional, "I don't care" person I've ever dealt with. Not that it matters, as they are a volume business. He called me a liar in front of other customers and essentially shut down. For reference, Penny at the local mcdonalds is more professional that Steve, and that is not saying much. He also stated that he couldn't figure out what I was supposed to be charged since the invoice only said $848 before tax. Apparently Steve can't operate their point of service system. For more info, I was given paperwork that had additional services that I did not agree to added to it. It also showed that I had front struts replaced, rather than rear. Additionally, it also showed that the mechanic shut off the oil change light, however, I had to go back in the store as it wasn't touched. So again, more lies about the service the allegedly completed. I think dealers are more honest than Big O"

"We like this location, and the manager is amazing! A few notes; I know the technicians are quite busy, but on one occasion they “forgot” our oil change and only did the alignment - they’d had our car the entire day. We had to drop the car off the next day so it was an inconvenience. They often seem short staff, which is a bummer. They’re a friendly, local and reasonable and they do a wonderful job of communicating your car troubles. I’d recommend if you can drop the car off for the day."

"Love these guys. Honesty and integrity. I bring my very cherished Audi A7 S line with competition package and black optics ( this is a rare C7.5 with stock 340 hp ) to them and NOT the Audi dealerships. This is how comfortable I am with them. They don't rush my car in out like it's a quick dollar sign. They are honest with me on everything about my vehicle and this is rare to find."