Anderson Ford Kingman Service

"The free pick up is great, but I’m sure it is more than paid for in a $100 basic oil change, and they didn’t even wash the vehicle which was once a standard. On the positive side the customer service representative was pleasant."

"Made an appointment to bring my car in, they gave me an appointment for a week and a half later, I took it in at scheduled appointment at 7:30 AM on a Thursday. My car’s horn would go off while I was driving it and as it sat waiting for the appointment date the battery died. after charging it and driving to Anderson in Kingman we were told they would do a battery check and if it wasn’t the battery they would diagnose it. Both were done promptly and I received a phone call with the results. Nothing seemed to be wrong with the battery and the diagnostics revealed there was nothing wrong. I was told that it was probably my keyless remote and that one would have to be ordered which could take Monday or Tuesday, Tuesday came and I called around 12 noon to get an update, left a message on voicemail to Patty ( I think that was her name) she called me back quite quickly and said it was ready for me to pick up. That was great but I wondered why it took me calling for them to tell me it was ready. My granddaughter drove it home while I drove my Dad’s car back home. When my granddaughter came in the house she said there was warning light on and it was there when she started the car but since I had already left she drove it home, turns out it was the low tire pressure light, when I called Anderson back and left a voicemail for Patty, she called back and I told her. I wasn’t understanding how the porter and the tech department could have overlooked the warning light which was on telling that there was issue with my tire pressure and allow me to pay my almost $500 bill and drive it home. That was unsafe and not good service, the only offer was to bring it back to get air in the tires. This was inconvenient but I did it. Patty (the service rep) apologized in a very condescending way and I left there feeling as if, even though I am a loyal customer there, they could have cared less if there was a nail in the tire or I had tires that needed to be looked at for my safety, they are a service and I did not feel appreciated as a customer. ONIONS TO PATTY AND THE TECHS INVOLVED AS WELL AS THE PORTER WHO PARKED THE CAR READY FOR PICK UP"

"Patricia and the team in the service department went above and beyond when my Lincoln needed an alternator! I was driving across the country bringing my mothers 1999 Continental back home to West Virginia. They got me back on the road the next morning! I even got a courtesy ride to/from the hotel. Everyone was friendly and professional thank you Anderson Ford Lincoln for everything! -David"

"Loved this dealership. They cater to the customer in every aspect. There service department was great, they got my vehicle in right away while I was traveling far from home. The staff is great! The dealership was very clean, well oriented and overall just a great experience!"

"I had tried 3 other dealers, and no one could fit me in. When I arrived, their only concern was whether I was loaded, or unloaded. I just bought a 2023 Transit 350 HD, and none of the small oil change places have the specs on this one to do an oil change. So I have to use the dealership. I am a long haul Courier, and I was in California, and Southern Arizona, no luck until I reached Anderson Ford. They were helpful, friendly, and accommodating. I would recommend them for service, or even buying a vehicle, there aren't too many places I would say that about."