McDonald's 1237 Boulder City Parkway, Boulder City, NV 89005

"Documneted March 17th 545 am Because you cant leave multiple reveiws i guess ill have to update this one and add in another terrible experience ive had. After having the widest customer service experience. I asked for a corporate number. I was told it was on my receipt which was the local stores number then she proceeded to say theres a survey number as well that i could do that. I expressed that there is no coorprate number on the recipt and im not interested in a survey that i want a corporate number finally after back and forth bantering I was given the number but not as an actual number. I was told to call 1800imlovinit which is in fact not a working number when i expressed to her that the number was invalid she refused to give me the proper number and proceeded to say she had other customers in line. I was at the front of the line and should have been helped before anyone else. Had she just given me the number I would have been on my way and the problem would have been solved. This is not my first negative experience with this child like employees attitude. A woman of her demeanor should not ever work, not only customer service but any job that deals with the public, she was condescending, passive agressive, and refused to negate or fix the issue at hand. Her name was Montze. Every single time I bring my family here the play area is closes. No matter what time of day or night. I am a local here in boulder city and give this facility more money then I would ever like to admit. I already despised coming here due to the extremely rude staff, mostly scheduled between 2 and 5pm, and to be more specific management, but I still continued my business here because my kids love the play area. It appears they only close it down to avoid families using it and then it having the be cleaned. This isn't an assumption I've actually been told this. They need to get it together. We're limited in this town on fast food options and this is the only place in town with a play area outside of a park. Which isn't always a feasible option depending on the time, weather, and condition of the park itself and it's equipment. And lastly my order is almost always wrong. Now I know what most will say, why do you continue to return, and again I will preface what I said above, there's not many options available. Truly disappointed."

"This was the first time in years since I visited this place because my last visit was horrible because I needed to use the restroom before I ordered anything but because they had a locking passcode on the restroom I didn't stay but years passed & I was in need of the restroom again so I wanted to see if they still had the restroom locks & they didn't have any locks so I used the restroom & I ordered myself some food for the trip & I'm happy with my visit but everyone has a right to use the restrooms because it doesn't matter if they have bought anything but a lot of people like me use the restrooms on road trips & it's important for us to have so I'm happy they changed their mind to have them locked up but I will highly recommend their business to everyone."

"So, I usually come order a caramel ice coffee once a day, usually it comes out just about perfect. However today for some reason even with going back through the drive thru and going in twice (4 times in total of going back in) they still couldn’t get a simple order of coffee correct.. I ended up just going back in and getting my money back. This McDonald’s is usually pretty smooth but make sure you check your orders. I don’t understand what idiot thinks making coffee is so damn hard but this whole fiasco has Me going to a McDonald’s in Henderson for some damn coffee… it’s just a simple order… Medium caramel ice coffee, one pump of caramel syrup one pump of liquid sugar… seriously what is so god damn hard about that?"