Custom Pools Boise

"Clint is the best, he goes out of his way to make sure I'm a happy customer and has had all the parts and chemicals I've needed every time. I like that the shop uses an actual water chemistry testing process to help me balance my pool water, as opposed to a lot of places that just use the dipstick test and make a guess as to what is needed, I can do that myself and it almost never turns out well. I've been their customer for over 3 years and will continue using them for my water testing and seasonal closures in the future. Thanks guys, keep up the good work."

"Clint is always professional, helpful and welcoming whenever we come in or give him a call. We've been happy with their service and the quality of work, as well!"

"Custom pools has been great helping me with all the pool chemistry and always have what I need in stock. Clint has taken the time to educate me on the care of my pool which has been most helpful as a first time pool owner."

"Horrible business!!! Called this company to fix my pool cover. Lori quoted me $410.05 for new ropes and pullies. When the bill came it was $497.98. Steve (owner) said Lori would have never quoted something over the phone. Got news for you Steve, she did and that was the price. Nonetheless, I paid it. The service guys damaged the moulding pieces and some of the glass tiles, and did not install the pullies that Lori quoted me for. She said, "We always install ropes and pullies together!" The guys came out and installed the pullies at a later date. They did a horrible job adjusting the cover and it would not close properly and rubbed in several areas. Steve again sent another crew out to fix what the other crew messed up! I complained about the broken mouldings and Steve told me, "they were brittle, that's why they broke, that'll be about $230 to replace." Frustrated, I agreed! Well, someone forgot to order the parts! Now 2 weeks later, they came to install the parts. Today I received a bill! They charged me $339.36 for the pullies that were supposed to be included originally, and $464.09 for the moldings that THEY broke, which Steve told me they would be $230!!! This company has some real issues! I will never use them again and let everyone know of my experience! They brag about how long they have been in business; that is no indication of quality of service. They have been out to my house 5 times for this pool cover issue which if they were on the ball, should have been only 1-2 service calls. There is never an apology or willingness to adjust the price. They just keep charging more and more! Do yourself a favor and use another company!"

"Clint helped me with my first pool. As a first time pool owner, I was a little nervous about jumping into the water chemistry. He helped calm my nerves. He walked me through the complex steps of the challenging chemistry. His knowledge and expertise in the pool industry made the process seem almost seamless. I truly feel that he went the extra mile and treated me like family."