Designs By Diana & Company

"We found this business close to a funeral home and found it convenient. When we entered, we were informed of options for saddles and sprays for a funeral arrangement. We made our selections and as we were preparing to pay, Diana told us that other floral purchases had been made for the funeral, and I asked which ones they were. She stated her system didn't seem to be loading but she would tell me. As I swiped my card for the large purchase, her system conveniently worked and it turns out that we purchased the exact same floral arrangements that were already purchased by other family members. I asked her if we could do a refund, but it was already past closing. She said she would make them appear differently and make it stand out. She said we would have the next day to decide if we wanted to cancel the order. The following morning at 8am, I called her and requested a cancellation since we didn't need 2 of the same of everything we purchased. I was greeted with a nasty attitude about cancelling so early in the day and that they were doing us a favor by working on a holiday early morning. Even going as far as to recruit another employee in the background to make it seem like they weren't being dishonest. Overall I feel that our family's grief was taken advantage of for financial gain ."

"I ordered a plant arrangement for my nephew's funeral a few weeks ago. I just last weekend was able to come to Caldwell and saw it and it is ABSOLUTELY STUNNING!! Diana and her staff did a terrific job and it was delivered in a timely manner. I will order again!!"

"Ordered a barn box arrangement over the phone from another state and it was delivered the same day. My friend sent me a photo when she received it and it was beautifully designed! I had given a general color suggestion and it was spot on! It was larger and more intricate than I had even hoped! Great!"