Capital City Heating & Cooling 420 North Curtis Road, Boise, ID 83706

"My experience with Capital City started off well- my HVAC system went down 2 weeks ago so I made an appointment to have it checked. Miguel, the technician was very friendly and knowledgeable. Over a lengthy discussion, we determined that I needed to replace my entire system. Not the kind of news you want to hear, but I wasn't surprised due to its age and the amount of problems I've had in the past. I signed some paperwork and he said I would have a quote for the whole job in an email the next day. Cool! I was so impressed that I didn't even call another company to come look at it- I was going with these guys! Well.... 6 days went by and a quote never showed up. I called the office and the girl said she had no information for me. She said I needed to make an appointment for them to send someone out to give me an estimate. Whaaaat?! Because I have a tenant in the house, I had to do a lot of coordinating to line up a time for the first appointment that worked for me, the tenant, and the tech. So now they're telling me I have to go through all of that again, just so they can have someone come out and do the exact same thing all over again just 6 days later?? Why hadn't the quote already been worked up when it was promised the next day? Where was the paperwork I signed? Why had they acted like they had no idea what I was talking about? If I hadn't called the number on the paperwork the tech gave me, and that I was holding in my hand, I would have thought I was talking to a completely different business! Because I put my faith in this company to follow through with their word, I delayed getting proper heat to my tenant for an extra week- relying on inadequate alternatives in the middle of winter. Judging by their other reviews, I have to assume this doesn't happen all the time, but I personally could never trust an entire HVAC replacement job to a company that can't even figure out how to do an estimate for said work. UPDATE: After my initial review (originally 1 star), the owners reached out to me with genuine concern. From what I understand, it was likely the tech that dropped the ball and caused the issue. Rather than throw the tech under the bus, they took full accountability and said that it was clearly their fault for not properly training the technician and/or hadn't make expectations clear. I was pleased to hear that they took ultimate responsibility for the mistake, and that says a lot as far as I'm concerned. The owners also personally showed up to my house on a Sunday evening to redo the estimate, which I also really appreciated. They gave me a quote over the phone, and said that they would email me an official estimate soon, which I looked forward to so I could learn more about the specific equipment that they were planning on installing. That estimate unfortunately never showed up. Again. I've updated my review to 3 stars for the extra effort they put in, and they were really quite pleasant to talk with, but at the end of the day I was twice told that I would have an estimate to look at, and I simply never got one."

"We cannot recommend this company more! All of the reps are excellent; they have serviced our furnace, A/C, and replaced our water heater. They are knowledgeable and explain what is happening and will show you easy fixes in case it happens again, this was mainly for our furnace issues. They are reasonable and do not try to sell you on something you do not need. We highly recommend this company!"

"Capital City did a wonderful job with our garage furnace install. I am so impressed with their customer service and care for the customer. It is nice to do business with a company that can be trusted and sincerely cares for the customer."

"They are great, honest, and so easy to schedule. They show up when they say they will and do NOT try and gouge prices. I bought my heat pump and electric furnace from them over a year ago and they had the best prices for what I needed. Also, the owner took my old furnace motor to his shop and got it running long enough to install a new system three weeks later during a heat wave. I have recommended this company to several friends."