All Creatures Veterinary Clinic 11105 E Dishman Mica Rd, Spokane Valley, WA 99206

"It is the job of veterinary professionals to make dogs feel safe and comfortable at the vet. Dogs cannot speak for themselves, so we as the human adults have to do that for them. We had never had an issue with All Creatures when our puppy was going for his regularly scheduled vaccines and dewormer. We had not been in the clinic in nearly 9 months because our dog never had an issue. So when our now 13 month old goofy boy started shaking his head, pawing at his ears, and rubbing his head on the ground we made an appointment to get his ears checked out. We knew it had been awhile and he is a lot bigger and more excitable now so we were prepared with his harness and lots of treats, thinking it would be a slightly chaotic but quick ear check. The vet we saw is the older man. He had his tech absolutely manhandle our dog and hold his mouth shut with her hand as she pressed his head against her chest. That is a sure fire way to get bit out of fear, but thankfully that did not happen. They had him in the corner on the floor instead of on the table right away. Only after cornering him and pinning him, clamping his mouth shut, did they put him on the table and muzzle him. I vocalized many times before that that he would get mouthy but I was ignored. I also offered multiple times to have my spouse hold my dog for them since as his owners, we know how to handle him and respond to his cues. The vet and tech both simply did not respond. This entire time, my dog was not aggressive. He was anxious and overwhelmed and making crying noises as they manhandled him. Even with all of this, he sat politely for treats and took them gently from the vets hand, so they KNEW he was okay and just an anxious big puppy. The second and honestly bigger issue is that once his ears were checked, the vet told us our dog was significantly overweight. We know many people get defensive about their pets weight but this was not the case for us. Our dogs breed does not match what they have for him on file since they put down what the shelter guessed him to be as a wee puppy last year. We got a genetic panel done way back last year and at one of his routine puppy visits, we asked if they should update his chart with the correct breed mix. They said it wasn’t necessary and we didn’t think much of it. Fast forward to now, the vet is insisting that his weight should be 64lbs when the genetic panel actually put his target weight as anywhere from 65-95lbs. He is a mutt of 11 different breeds, most of them being LARGE doggies. His ribs are palpable, his waist is trim, he is active and looks fantastic for his size actually. The shocking diet the vet recommended was a starvation diet of 750 calories. But yet the vet acknowledged that he is still growing! He should actually be getting 1634 calories a day per nutritional guidelines and the dog food bag and this “professional” recommended HALVING his food. We were flabbergasted to say the least. When my spouse called to voice his concerns we were told our dog was “combative”. We were also informed that “muzzle grabbing” is their standard practice. Sounds like a good way to get bit and blame it on the dog. Another review I read mentions their dogs mouth being clamped shut. He really wasn’t combative, he was jumpy but did better than I expected considering he was having his mouth clamped shut and being pinned down in the corner for several minutes. I think I would not be happy if my doctor was manhandling me that way. Needless to say, we are going to find a new vet for our dog. He deserves better than that."

"Such kind staff, I love coming here, they really do care. Amazing vets, always have helpful advice."

"15 minutes before I was supposed to leave for my appointment, my 13 yo daughter passed out. She's being evaluated at Sacred Heart for a heart condition. Naturally I was worried but I still drove my animals to this clinic because I had to pay $150 deposit and I didn't want to lose it. While I'm in the parking lot, I was on the phone with her cardiologist who said I need to take her to the ER immediately. I called and left a message (I was early to my appointment and they hadn't reopened from lunch yet) explaining what happened and asked to call me back to reschedule. When they called I was blown away. The lady was really short with me telling me they have a no cancellation policy without losing the deposit. I understand why they have this policy since tons of people don't show and they lose money on those time slots that aren't filled. BUT I was literally driving my daughter to the ER while on the phone with her and asked if they can keep my deposit and just get me a new appointment. She tells me I can make another appointment but will have to pay ANOTHER $150 and will lose the previous deposit. I was so upset I just hung up because I was already panicking about my daughter and was about to lose it. I emailed a few days later because the longer I thought about it, the more hurt I was and the more it just didn't seem right. I have a special account that I set money aside to get my animal care. I can't just pay again. I don't have that just laying around and Christmas is coming up. There was no understanding and no compassion. I even said I'd bring the paperwork from the ER visit to prove I wasn't just a no show. I'll never go here again."

"I love this vet clinic. They are so kind, and can usually accommodate our needs same day/same week. We have 2 dogs, and 3 cats. They have taken such great care of our elderly cat, and has helped us in making crucial decisions for her care. They always remember us, and it makes the trips feel like we are visiting friends. I highly recommend this clinic."

"Our cat NALA has not been grooming herself very well and has gotten matted. She has also been loosing weight. Turns out that with being almost 15. She has renal failure. Her teeth have an infection and possibly kidneys starting to fail. They were very kind to her. A shot of antibiotics every 2 weeks for 3 shots including today. Prescription food. We're doing what we can for now! I love her so much. She sleeps ON me! And is in my lap most of the time! Prayers, please."