Western Insurance Associates

"I became a client of Wilson Insurance Agency about 20 years ago. Randy Cox has been a consistently fantastic agent to work with. Personal, conscientious service always. Unfortunately, after the merger with Western, service declined significantly. Not Randy's service, but service in general, through Western. I have transferred my household's home and auto, and my Mom's auto to Shea Insurance and have helped my Father in Law and an elderly neighbor get set up through Shea as well.The final straw was this last summer. I was trying to help my elderly neighbor set up a new policy after her current policy had been cancelled due to a fly-over that detected foliage above her roof. Numerous calls and an email were not returned. When Chris finally called me back, he was cordial, but not ultimately helpful. He did not follow through on the the things he said he would do in the call. He did not return my calls or email after that, and the August 8th deadline I told him my neighbor had, came and went."

"I've been going through my agent four over twenty years. He was with the original company before the merger, and I'm happy to say nothing changed with the merger aside from there being more agents that specialize in additional areas. Thanks for all your hard work for decades, Randy! It's been nice to work with Sharon now as well."

"Randy Cox has been a friendly, kind, efficient representative for me since 2000, when I bought my first home in Spokane. He is trustworthy, prompt, and, although we haven’t ever actually met, I consider him a friend. I cannot recommend him highly enough."

"I’ve had my insurance at this agency for a few years now and the employees have always treated me well. Randy Cox is my agent and he has been always been professional and great to work with. If I needed any changes done to my policies, he’s done it quickly and throughly. I never have worry about a thing! Thank you Randy!"