PrimeSource Credit Union

"The best auto loan experience I have ever had. Strongly recommend giving them an opportunity to be your best loan experience also."

"I have been a member first when it was Sears Credit Union and now we joined PrimeSource. But now we are not a person we are just a number I have had all of my loans with Sears and now that I want to get a different car a 2007 Mazda they say it is to old and want me to put down half of the loan I have never ever not paid my loans off and being a member for as long as I have been should speak volumes So please think twice before joining"

"Plaid won’t accept PSCU, it’s the second quarter of 2023 and PSCU still hasn’t switched to tap to pay cards, and their customer service team doesn’t even spell properly or use proper grammar in responding to the few reviews they do! This credit union has become more and more of a joke each year. It’s embarrassing how outdated their app, webpage, and internal systems are. Staff never answer the phones and the banks an always empty… not a good sign. Take your money and assets elsewhere"

"Every time I call I spend a good chunk of time on hold. Apple Pay was just added to users of PrimeSource cards. Absolutely ridiculous that I couldn’t use it before. Not to mention that both the PS webpage and app are poorly made a seem to always be glitchy or down for maintenance. PrimeSource also doesn’t offer tap to pay cards. I’m seriously considering transferring to STCU."

"After years with PrimeSource CU I will be switching banks. I want to say first that the staff has always been pleasant and helpful and this has never been an issue. The main reason I will be banking elsewhere is that recently my debit card was declined for some reason (there was money in my account) and I could not get ahold of anyone on Saturday or Sunday. I had to wait 48 hours to call the branch when they opened Monday morning because they have no after hours number to help with these issues. Not only is it embarrassing to have your card declined, I have bills and purchases to make on weekends, as I'm sure many people would. Another issue I had with PrimeSource is the first time car buyer loan program. I tried to get an auto loan years ago and as someone with a 700+ credit score, I expected to get a reasonable rate. However, because I had only ever paid cash for my vehicles and had no history of an auto loan, the lowest rate I could get was something like 12%. I had been a home owner and paying my own bills without late payments for almost a decade. I ended up getting a loan through Navy Federal for 2.5% after that. Overdraft fees are also high and they charge you for the first offense. The website and app are glitchy and out of date compared to other institutions. I know this is a small bank, but I need something more accommodating to my needs and I think other people should be aware of these issues when looking for a bank or credit union."