Numerica Credit Union - South Hill Branch

"great people working at the desk, very friendly and helpful, but please for the love of God fix your ATM’s outside. There’s been numerous times where i’ve tried taking out x amount of money and all I get back is a “Sorry we can’t do this transaction right now” and a receipt. Again great customer service, but the ATM’s suck."

"NEVER get a personal, auto or home loan through them. Unless you want the process to take 4 months that is! We went through the process of getting a HELOC, got approved right away (our credit is very good by the way) and then week after week the loan was never funded and we waited months. No one contacted us, or returned our calls when we inquired about what was taking so long. Terrible customer service on the lending side of this credit union."

"Everytime I need to actually go to the bank the employees here are always friendly helpful and professional. I tell everyone I know they really should consider joining this credit union say goodbye to the less than personal bigger banks. It is a difference you'll notice and appreciate"

"How can a financial institution think it's ok to block a members card with the only access to one's funds! After standing in line in grocery store to get food for my family, Numerica thinks it's ok to randomly block my card despite there being no hint of fraud. The fraud is blocking cards without notifying members! This should be a crime during times like this! Then... all your customer support couldn't answer my questions or provide an explanation why it was blocked, nor why I wasn't notified."

"I have always had a lot of luck with Numerica and my experience today at the south hill branch was no exception. I went in and met with Shalise about an issue I was having with my account and she was so kind and helpful. This trip in was quick and easy and I left very relieved and grateful. I would recommend Numerica and this this branch in particular to anyone!"