M Apartments,

612 W Main Ave, Spokane, WA 99201, United States

"Poorly managed, rude and ignorant staff, so beyond tired of dealing with this company. Somehow still disputing and dealing with a move in charge from almost a year ago. The accountant who sent a refund to the wrong address, after sending and confirming my address multiple times. Upon contacting her via email, she proceeded to tell me with a high degree of hostility that she was in fact doing her job After sending it to the wrong address. I tried to verify this address for a week with a girl who responded and assured that address was updated when in fact it was not. Not to mention from the very beginning I was told I would not be charged this fee as I specifically reached out to confirm this, and to my surprise saw the fee pending the next morning. This started in June last year and I am still dealing with this currently somehow. I wouldn’t waste my time personally, very unprofessional in my opinion. This company has other properties as well, one of them being the chronicle apartments. I lived there about 5-6 years ago and actually had to file a complaint because the maintenance man entered my unit several times without permission that my security system caught. Very lucky I didn’t file a legal complaint at the time, I tried to give them a break but I see this was the wrong decision as all of their properties are managed poorly."

"VERY nice apartment complex. I've lived at apartment complexes where it felt like I was beholden to the management or couldn't bring up issues without it being a whole thing. M is totally opposite, anytime I have had an issue or question the management team goes out of their way to help me in a very timely manner. They also have really convenient climate controlled motorcycle parking in building."

"Great location and straightforward check in. The apartment was lovely! Fully functioning kitchen, walk in closet, washer and dryer! The fold out couch was a good size and comfortable for what it was. Everything was fairly clean, however, there some cleaning supplies left out in the bathroom. One downside was that I was not notified that I would not be provided with a second fob since it was being repaired. This was an issue since there were 3 of us staying in the apartment. To have an extra would have been helpful."

"Great facilities (i.e. roof terrace and gym, easy access to the shopping mall). Compared to other hotels in downtown Spokane, we felt it was worth the pay. We had an issue with the key but the person who was in charge there (Connie) was very helpful. The appartment was well kept too. The only critical drawback though, was finding a safe parking, we had our car's back glass broken for an attempt of theft on the first night at the nearby ABM public parking!"