Holiday Inn Express McCook, an IHG Hotel

"Had a room scheduled for two nights. Travel plans changed a few days in advance so I called to cancel the first day only and everything with the phone call went fine. Days later I found out I was charged for both nights. I called and spoke with management who said they would get it fixed. They did not. I paid it just to prevent additional interest and this establishment still has not fixed this repeated error."

"I am a Platinum Elite Holiday Inn member and travel for work and only stay at Holiday Inns or the Holiday Inn Express. I have stayed in this hotel probably 5x and have had problems with it on every occasion. I have always booked my room on line so I can get on the top floor and away from the elevator a quiet stay. My first stay was a few months after they opened. The room was dirty (eg hair in shower, dirty microwave) and they didn't have ANY toothbrushes / toothpaste / etc when I asked for toothpaste at the front desk. Was told they didn't get their shipment... really. Second stay I arrived at 7:30 pm and was told my room wasn't ready because they didn't have the staffing to clean the rooms. Well if I'm sitting in the lobby waiting for my room maybe you, the manager that I was speaking with, could go up and help clean my room? Or maybe send the person folding towels in the lobby up to help? Wound up cancelling the room and going next door! Third and fourth times both rooms were dirty. Stuff on the carpet, mirror didn't get cleaned, and again the shower had hairs and soap residue all over. I am currently sitting in the room on my 5th attempt (I get a TON of points at the Holiday Inns that I use to take family vacations so I wanted to try one more time). Well they didn't disappoint. Its dirty, shower, pee on the toilet lid, used K-cup in coffee maker, and a serious amount of orange crackers (or something similar) all over the bathroom floor! Its too late to go to another hotel and I did check the sheets and they appear to be clean. I am done with McCook Holiday Inn! Corporate complaints just get sent to local management and local management just does the standard "I'm sorry about your stay..... blah blah blah" email response and does nothing about it. They need to fire the management staff and retrain the cleaning crew! Can't leave a 1 star review on the Holiday Inn website since I haven't checked out yet...."

"The evening lady at desk not so friendly when I checked in no discounts on anything like AARP. Didn't say where the room was just elevator over there. Nice lay out for breakfast, but when I got the bill it was about 17 more dollars then I was told. Said 98 dollars turned into 115.and some change. But overall not a bad place to stay"

"We recently experienced the pending death of my mother. We had no idea how long we would need to stay. The staff was incredible & went out of their way to make our stay hassle free from the front desk clerk, to the breakfast room staff, housekeeping, maintenance & the hotel manager. The beds are comfortable, the rooms & public areas are clean. The manager even was out clearing the sidewalks of snow! We will be back as we deal with the estate. We HIGHLY recommend the Holiday Inn Express in McCook, NE!!!!"

"Good place to stay. Initial check-in with the night staff was interesting. Otherwise, it was a good stay. Note that they don't clean your room daily."