Premera Blue Cross

"claims take forever, and will decline even if they are covered making me have to dispute the"

"As a provider I am greatly disappointed in how they manage to get away with a wait time for minimum of 2 hours. They also stated that there are no faster way to get ahold of a person faster. Even if its for Prior Authorization or Eligibility. Other insurance companies are able to connect you to a real representative in under 5 to 10 minutes. Overall an F in patient quality satisfaction."

"I have a rare chronic pain condition that required surgery for treatment. I sought out help from an out of state specialist since there were no providers locally in Spokane who could perform the surgery. Premera gave me a list of in-network providers to go see, but I called all of them and none of them knew about the condition or how to perform the surgery. Premera denied my Benefit Level Exception Request to have the out-of-network surgery treated as in-network even though they were unable to provide any local providers in Spokane. Premera will not help you find a doctor that can help you, but they will quickly deny benefit level exception requests so that you have to pay for it almost all out of pocket. If you need specialist care that you can't find locally you will be out of luck with Premera Blue Cross. They only care about saving themselves money and denying claims. If they put half as much effort as they did into denying claims as they would helping their members, we'd be in a better place."

"Great benefits, great customer service. I couldnt be happier. I'm very pleased. I do understand hold times are high at times but have always been told that and given direct phone number to which ever department I needed. The customer service does a fabulous job. And I think they need more praises. People need to slow down and realize that the end of a year and 1st of the year is a SUPER busy time of the year. Providers and members are calling with all sorts of things."