Ambitions of Idaho

"The therapist is great! One of the best I've had. However scheduling with them is a nightmare. Initially it took them over a month to get me in. Whenever I call to reschedule I almost never get a callback. When I do it's from the cour de lane office and nobody ever knows who make the call or who I am. I get stuck getting transferred a bunch of times and eventually get sent to Boise where they they have no clue who called me in the first place. If I didn't like my therapist so much I would have gone somewhere else but I really don't want to start over again with a new therapist."

"This is a very small part of what we dealt with. Our special needs daughter ran out of diabetic supplies, this is not acceptable. Medications had to be brought from main office in Nampa to Boise could take several days to a week. There was Theft and pawning, Intimidation, Physical abuse (this was the point they could no longer ignore the problem) The in house workers were wonderful people with their hands full and we appreciate them. Main office has issues!"

"My daughter was sent to the Caldwell office for counseling service. She had 2 sessions before the covid19 hit. We showed up at the office for her session one day & the doors were locked & notice about telehealth sessions, however, no one had informed us of the change. We also didn't receive any type of call for a session that day. The next week her counselor called 15 minutes late & then only spoke to her for 10 minutes. The week after that we never received a call at all. I called the office to complain about the inconsistencies & why didn't we receive our call. They tried to reach out the counselor & apparently she didn't respond to them so they told me they would assign us a new one. I've waited 3 weeks now & haven't heard anything from anyone so I called their office today & was informed that they cancelled my daughters sessions all together!! This place doesn't seem to have their act together & know what they are doing. If you can get in elsewhere, I would."

"Scheduling and call backs are a joke. Every time you call they say we will have someone call you back and then after a month and you calling every week someone calls you. There system is set up very poorly for scheduling and making scheduling changes. I like the counselor and the other practitioner I see but the scheduling service is terrible. Also they do not provide decent receipts and cannot give you a print out at time of service except a silly credit card receipt that has no information on it."

"My 8 year old daughter wasn't able to see her counselor after 3 consecutive cancellations. They never mentioned this to me when I cancelled the appointments. They even called and remind me about the cancelled appointments and never let me know we would be unable to make appointments after missing them. So now my daughter is expected to open up to a new counselor about her fathers death. Terrible practice. Really feel like they don't care about their patients. It was hard enough to get a referral having only Medicaid and they completely let her down. So disappointed I encouraged her to open up to these people."