MultiCare Rockwood Valley Clinic Orthopedics & Sports Medicine and Foot & Ankle 16201 East Indiana Avenue, Spokane Valley, WA 99216

"I could not have been in better hands from when I walked into there clinic thru my last apt with my surgeon. Kind patient professional all the way through."

"Horrible experience, the staff here are rude and all stuck up, they make you wait 40 mins past your appointment time to be seen by the doctor, and they try and force you to do stuff you don't wanna do.."

"I am a 66 y.o. woman with PTSD and I have been more than thrilled with the care I've received throughout the Multicare system since joining in January of 2023. I am very uncomfortable being touched and have finally had that placed in my chart! And it seems that the medical personnel review my chart before coming into the exam room. All of my life, I've been treated as though I were high maintenance, like my condition wasn't real or it caused a huge inconvenience to the medical staff. With Multicare, I'm treated as though it's no big deal! I can't express how much it means to be cared for by people who don't mind working with my needs! I feel so much safer asking for the special considerations (please tell me what you are going to do before you do it) that help me work with the medical staff. Thank you to all of the orthopedic staff that have provided such impressive care! Cherie"

"We have been in the line to check in within the grace period three times and every time, they chit chat with the people in front of us and check us in late, thereby having to reschedule the appointment. Today we were even stopped once we reached the desk and told to wait before she could check us in.This appointment was very important and the roads were very icy getting to the clinic. They only had one person at the check in desk and she was onboarding an inmate which looked like a tedious complex process. After this was completed, she started to chat with the officers, once we reached the desk, she told us to wait, and by the time we checked in, she said the doc had just written us down as a no show."

"My first appointment was September 31st. 2 months later, I still have no answers about my injury. When I call with questions, they write them down and say 'it will be 24-48hrs for a response.' I call again 2 days later, same questions, same response. This dance continues every 2 days and I still don't know if I need surgery, if I need to see another doctor, if I can start physically therapy. Why does no one care about my injury? My daily life has been affected by this injury and no one seems to care. I have a 5lb weight restriction, which means I can not do very much for myself, my family, my household. Should I just force a tear so someone will take me seriously and do something about my arm? Living with only 1 arm function is very difficult and no one in this office is showing their care with actions. Sure, you can talk nicely over the phone and sound like you care. But when I'm pushed aside, week after week, it's hurtful. Disrespectful. Rude. Cold. I drove 3 hours from my home in the hopes of finding more caring and expedited care, than what I was receiving in my small town. Multicare ortho is worse"