Bonner General Health 520 North 3rd Avenue, Sandpoint, ID 83864

"I bashed my knee over the weekend. It was very swollen and painful so I went to immediate care Tuesday morning. Jim was the nurse who took my vitals and Karina was the nurse practitioner. They were both wonderful to work with, very friendly and professional. I also had X rays and Jason took fantastic care of me. Going to the hospital is never pleasant but these people made the visit tolerable. I'm resting at home now and thankful for the great job at Bonner Immediate care."

"I have experienced double billing and illegitimate billing. The billing department told us they would handle the issue. They did not. The laboratory acknowledged the issue of invalid charges and incompetent issues regarding their issues with staffing. This resulted in 1 lab requisition having to be re drawn 2x due to errors with the lab draw. They called again after the 2nd re draw and said they still didn't get it correct. We did not go back for a 3rd try. We were never able to get labwork completed at BGH due to their issues. They had the nerve to bill for their errors and labs that were never completed due to their errors. Nearly 2 years later we were turned over to collections on an invalid debt. If you are experiencing a similar situation with BGH, please contact me. A class action suit may be warranted. This company's billing is a joke. They don't care about their internal issues, they just turn you over to collections and force you to defend yourself through a clueless 3rd party agency."

"Had a good experience in the ER last week. Went in with adominal pain. As with any ER, it takes awhile to work through the process of diagnosis but once it was done, I was given the pain med required. There diagnosis was accurate and made sure I was contacted for the follow-up medical care."

"2nd visit now and my experience is so much better than the first. The staff tonight are very friendly and actually seem to care and very professional! i was told by many to avoid this hospital. my first experience ended with a lost ultrasound, two collapsed veins just for a very miner er visit for Ultrasound, the tech was an hour late arriving.the er is locked after hours, I feel like I have to go to another hospital to have the same things done correctly the first time."

"Without doubt this is the absolute worst hospital. I had to go to ER 3 nights in a row and still didn’t get the help or care that I needed. I had to drive to sacred heart hospital in the middle of the night. I Do not recommend this place AT ALL. Don’t waste your time. But waste your gas and go somewhere skilled and capable. Go somewhere competent in the first place."