Don Hattan Chevrolet Service 6000 Hattan Drive, Wichita, KS 67219

"Terrible communication, hard to reach service representative, work had an acceptable outcome but it took over 2 months to get done and the cost kept going up! Update: Transmission out again and having issues getting acceptable warranty work! Also never contacted by anyone about this review! Will update again with outcome of warranty work! Update!! Warranty work complete with no additional cost, Very happy with that, I dealt with the service manager and he got the transmission replaced with a 3yr 36k warranty so I'm very pleased with the outcome therfore making this a 3 star review!"

"My rear axle pinion has been leaking took it in for the 2nd time. Tyler failed to have my oil change spoke to his boss and had to wait an additional 15 minutes to get my oil changed on the spot. I am currently out of town and my truck is making noise from the rear axle pinion again for a 3rd time in 3 weeks. These are certified mechanics that are supposed to be top notch. I will be calling and requesting speaking with the general manager and Jill Hattan herself in the morning. Due to the ongoing strike with GM I expect to be having a truck rental as well. I am looking at the Kansas lemon laws and will be taking further action. Along with contacting my bank and possibly filing fraud charges."

"We have had all our vehicle services done here because we purchased our vehicle here 4 years ago. I took it in for a SCHEDULED service and was told it would be about an hour fifteen minutes to an hour and thirty minutes. At just under the two hour mark, I looked outside and saw my vehicle was done (not sure how long it had already been sitting there) so I figure they would be around to let me know it was done. After about 20 minutes, I had to walk to the service counter and ask why it was just sitting there. The guy I checked in with fumbled around and said someone else should have come to tell me it was done. He proceeded to print off my invoice and give me my total that was $50 higher than I have ever paid for this service. When I asked why the high increase in price, he boasted that they haven't raised labor costs and that I got the $5 Tuesday Ladies Day discount. Needless to say, this was my final visit. I won't be going back again."

"After having my battery checked at the auto parts store, I had my Cadillac towed to this dealership. On 7/19, I received a text link from the service advisor, Tyler, stating that my alternator failed and needed to be replaced. The link stated that the cost for this repair was $2558.45. When I called to get an itemization, was told that there was no way to send that information. Needless to say, we paid the $160 (with fees) inspection fee, and decided to have it towed to another repair facility on 7/24. After testing the existing alternator, computer, etc, it was determined that nothing was wrong with the alternator. The battery failed! Don Hatton tried to charge me over $2500 for a repair that didn't exist. STAY AWAY FROM THIS DEALERSHIP. And the auto parts store is next..."

"I recieved an oil and filter change on 6-14-22. I presented a Keep on for a fluid exchange for $10 off. The first representative said they would honor the coupon. When I went to check out they would not honor it. In addition my oil changes have never been over sixty two dollars they charged me over ninety dollars. I will no longer be doing service with is unfortunate because I bought the truck from them."