Keystone Automotive - Wichita

"I could live here if my wallet would allow it. The only way to deal with them is in person. They have a terrible online business and good luck trying to get a hold of anyone with a direct phone. Luckily the lady gave me a business card that I haven't tried yet. If it's a direct phone number I will update my review."

"Well the lady at the front desk shouldn't be there if she's that miserable that she treats her customers like dirt. I took off work to come get it, and it was wrong. So I waited while she took her sweet time getting someone to try and find another one or give me a refund. Then I have to wait another week and take off more time to go get it."

"Don’t bother with them. They shipped wrong eng. Did get the proper engine in but not give me the correct eng. To install in my vehicle. So I could return their incorrect eng. Wanted me to pay another $1200.00 to take correct eng. To be determined on weather or not a lawsuit will be done to get my first $1200.00 back. Not easy to work with. Can never get them on the phone. Return calls are non existent unless you call repeatedly over and over again. Don’t even consider going to this place."

"I would like to say thank youTo Travis Meeks For the great customer serviceHe bestowed upon meKeystone is lucky to have this Parts manThank you very much I will call again."

"1997 F250 Heavy Duty Steel rim. Terrible interaction!! I purchased an 8 lug steel rim from them for my truck. I went to the tire shop and paid to have the tire swapped onto new rim. New rim was egg shaped... Came back and told them, so they kindly ordered me another "new" rim. Took that one to the tire shop and it is also out of round. This time it was put on the machine without a tire to check roundness. This one is also out of round. Came back to Keystone for the 3rd time with the same problem and the best they could do was refund half of my money. I even showed the guy at the front counter video of the rim on the balancer machine and his reaction was less than surprised. Absolutely terrible experience with this company and their "new" products."