Enterprise Rent-A-Car

"Enterprise as a whole has been very disappointing...a flat tire on our rental ended up with us being stranded in Oakley Kansas...after towing the rental, enterprise got us a taxi to Garden City b/c there was supposedly a replacement car there which there wasn't when we arrived. My son-in-law spent all day on the phone... literally dozens of phone calls to roadside assistance...it was a circus...so when we wete sent to Garden City and they didn't have a car, roadside assistance said they would outsource one but they didn't know when it would arrive...I have to say that the employees at garden City had no empathy nor sympathy for our plight...one employee said "i wished we closed at 5" loud enough for us to hear.. then they kicked us out the door at 5:30 and we were left sitting on the sidewalk with all my luggage until later that evening when we finally got our own hotel room and paid a taxi driver to take us there. There is a sign on the wall of Enterprise that says "putting you first is our first priority"... that's a lie..."

"I needed a vehicle since my camper van broke down on my way to Colorado. The young man working at this location refused to rent me one. He said it is "company policy" not to do so to drivers with out of state licenses without a major credit card, instead of my debit card. I have done so numerous times at numerous ENTERPRISE locations and told him so. My son once worked as a summer intern for your company and told me that this "rule" is up to each individual franchise, NOT company wide. I was literally stranded, 1000 miles from home, in a place where I did not know a soul, with a dog and in tremendous heat and he absolutely refused to help. He was not even slightly sympathetic or concerned about my dire situation. I have always loved the way Enterprise treats me but this young man needs an attitude adjustment."

"THIS PLACE DOES NOT ACKNOWLEDGE RESERVATIONS!! I reserved a 7 passenger minivan at the airport location and when I went to pick it up another customer came in at the same time and we both reserved a minivan however there was only one available. They told me, there was a Jeep with a third row pop up at the store in town that seated 7. I drive to this Enterprise and they told me the Jeep only seated 5 and there was no pop up third row. But they had a minivan being returned shortly. Once it had been returned they said it needed to be cleaned and then I would be able to take it. After waiting for 30 minutes for it to be cleaned, I left my name and number for them and asked them to call me when it was done. 43 minutes after leaving my information they called me back and said they had to rent out the minivan because a rush of people came in and they had to give it to one of the people that came in so they no longer had a rental for me. They then told me I could call Hertz and they would be willing to price match. However, I was informed of this at 4:58 pm and Hertz closes at 5."

"I needed a car rental on short notice due to my vehicle going in for maintenance. All of the employees at the Garden City, KS location were extremely helpful. The manager, Austin, was excellent and took the time to answer all of my questions. I have rented from this location numerous times, and each time, I find the customer service to be top-notch. Rarely do you find a business where they display superior teamwork as this location does. I am grateful to Austin, Ivan, Nataly, and John for making everything go smoothly. I can say I received superior customer service!"

"Had our car ready and waiting, staff was excellent and got us on our way."