Bassett Furniture

"The people of Bassett were WONDERFUL! Carly helped me select the perfect chair I’ve been looking for. When I found the style I was looking for, she made sure I knew all my color options besides what was displayed. I will definitely be going back for my other furniture and design needs."

"We had previously purchased a bedroom set (headboard, bed, dresser, night stands) from Bassett, and it is solid and high quality. Recently, we moved to a new home and decided that our perfectly good living room furniture needed to be "lightened up" in terms of color. We decided that since we got quality bedroom furniture from Bassett, we should spend the extra $$ for a new sectional. $11,000.00 later, we have a sectional that's been taken back to the shop twice, and is still not a high quality sectional ( In the three months since we took delivery, they've been to our home and disrupted our lives 6 times, not counting the original delivery). Still, the back sides don't align correctly, the right side recliner reclines at an angle, that causes you to have to lean outwards towards the armrest. The mechanicals creak and clank, the pieces don't connect tightly, the two recliners we have next to one another, hit each other when reclining. Plus, when I recline, the frame pushes into my back... Not to mention that when we received the pieces, multiple sections were stuffed erratically, causing some cushions to be very firm and others to be so soft as to sink down and feel the support structure. Of course, the floor model at Bassett didn't exhibit any of these issues... Isn't that called "bait and switch? I will add that the service team had been polite and had been helpful, the two times they've taken the pieces back to be repaired. Unfortunately, they haven't fixed this $11,000.00 lemon, and when they brought it back last week, they stated that it "meets the manufacturers specifications". So, it would seem that Bassett has a sectional manufacturer, that specifies that their product pieces should not align to each other, and that the recliners should recline at an uncomfortable angle! Bravo Bassett... Count me out for future purchases, and you can be assured that we will let our friends and family know that they would be better taking their hard earned dollars elsewhere! ps. Never hide behind "It meets manufacturer specs", when one can plainly see that we have an $11,000.00 sectional that remains out of alignment and uncomfortable! Shame on you for having your $15 an hour delivery guys make statements about the product specs and obvious poor quality! If you truly intend to remain a business that deserves an outstanding reputation. you would take the manufacturer behind the woodshed for a good spanking, and get this POS replaced with a complete unit that is aligned correctly, works correctly, looks beautiful, and above else, is comfortable. I am sorely disappointed that you've chosen the route of "It meets specs", vs. doing the right thing. Your supplier is pushing out an inferior product, and you are selling it at premium prices. I believe that is a recipe for disgruntled customers! If we're the only ones that have been taken down this road, bad luck for us, but even if it's just us, we are not your "silent minority"... We couldn't count on you, but you can count on that from us!"

"I am thrilled to offer a 5 STAR review for Bassett Furniture and Nikki Skifstrom! From the moment I walked into the store I appreciated Nikki's ability to listen and learn about my preferences and style and then offer many suggestions manifesting my taste. Checking out samples of fabrics and area rugs was very helpful. Nikki sent me numerous pictures to help with decisions. She offered in-home service with measuring our family room and sending me computer renderings. That was extremely helpful Bassett offers many fabric choices, rugs and customized furniture styles of top quality I thought price points were very competitive with big box furniture stores. Excellent quality and personal service! I am so happy I chose Bassett Furniture and Nikki Skifstrom to transform our new home."

"Excellent selection. Great quality furniture. Exemplary customer service and a very professional / knowledgeable store manager “Chance” with an entire sales staff who treat their clients with smile and care. We highly appreciate and recommend Basset furniture on Eagle Rd. In Meridian and are very happy with the quality of their products and services. Thank you to the entire staff."