Crunch Fitness - Eagle 875 East Plaza Drive, Eagle, ID 83616

"I'll start with the positives. The staff is friendly. That's about it. Here is the rest: to give an example from this week. I walk into the bathroom and it's a few stalls, I hear cries for help. It's a guy who got stranded going to the bathroom and did not realize the stall had no toilet paper. I tried to help but had to wait on the one stall that had TP which was in use. Then pulled a bit of toilet paper to provide to the stranded gentleman. Half the free weights are missing at any given time for months at a time. The amount of dust and random puddles is never ending. I had a cable break on me, during my first week at the gym and flew across the gym and hit my head. I ended up with a concussion. The one trainer that saw the whole thing just shrugged and kept doing what he was doing. It's pretty inexpensive so I guess you get what you pay for. Wear a helmet and you will hopefully avoid falling debris or discount cables."

"I started a free trial for a few days and the front desk staff was professional but then when I asked if I should just give myself a self to her he said sure. A young man approached me and asked if I needed help and I said I was just trying to learn the lay of the land and he offered to show me around and then explained he was a staff member. It looked like he had already finished for the day but took the time to show me around and answer my questions. Thank you again Braxton. The gym seems clean and well kept. The pool looked inviting and I like that they had the separate sections for laps versus water workouts. I would prefer to give 4.5 Stars since I was redeemed but the front staff who signed me up for my trial membership let me down a little bit but not a full star worth"

"Crunch has friendly staff and nice workout equipment. The tanning beds are nice as well. The primary heartburn my wife and I have with this gym is the lack of cleanliness of the locker rooms, bathrooms and showers. For example, the same clump of hair has been in the ladies shower since my wife started going approximately one month ago. The men’s shower room smells like urine. The lockers are rusty inside and probably should be replaced. In my opinion, there is no excuse for the showers smelling like urine and not being clean. This morning there were no paper towels in the men’s room and the hand soap dispenser was not working."

"I cancelled our membership and they automatically re-activated our account and billed us through our bank without our permission because their check-in system indicated we used it after the cancellation. Which we absolutely did not. They will not correct the error and now I will have the bank "go-to-bat" for us."

"I am a newcomer to the gym and I appreciate how everything is clean and there are a lot of machines! I would highly recommend using Casey as a personal trainer if you are looking for one. He made my sessions fun and he was very respectful and positive!"