Andy's Frozen Custard 10788 West 21st Street, Wichita, KS 67205

"I went to this location today. The last 2 times I have been there have been awful experiences. The last visit, I paid for 2 large concretes and was given half filled cups for a large price, nothing like the pictured large concretes, and like the review before mine was told this is how we are told to make them. The girl identifying herself as a manager came to my car and apologized and said that how empty the cups were was not acceptable and she would talk the the employees. Fine. I decided to go today, there were 2 girls working. I got 2 large thin mint concretes. One of the girls was kind and filed the cup as advertised. The second girl, who I've seen numerous times and has an eye that's abnormal it seems (sorry, I don't have a name and this is an identifier to who she is), handed me the concrete she made and it was missing a quarter of the cup of ice cream so I asked her why it was so empty if I'm paying for a large and the advertised Andy's picture clearly shows filled cups, she said that's how they are told to make them. I asked her to please add ice cream as I paid for a large and she grabbed the cup, rolled her eyes and slammed the window closed, and let me just say, she's gonna roll her eyes at the wrong person one day. She didn't add toppings, just ice cream, so I didn't get what I paid for and proceeded to have the nice girl hand it to me. I'm done dealing with this location, which is sad as it's close to home. I will drive to the College Hill location where they are nice, or I will stop going to Andy's altogether."

"Finding out you are out of cookie butter custard when you wait 15 minutes in the drive thru and start to order. Poor employee knowledge and training. Like coming here until know."

"To the girl who did the drive thru window tonight at 8:17pm-super professional with the hurry up hand gesture and then slamming the window saying “peace the *explicit* out” we were the only ones there and I was putting my card away in my wallet. Not quite sure what your hurry was but it was super disrespectful and uncalled for. This is my husbands favorite dessert spot and we chose to come here on our kid-less date night. Super disappointed."

"First impressions mean everything for a consumer, and this location failed tremendously considering this was my first visit, which turned out to be one of the worst experiences I’ve had thus far….Wanted some ice cream and decided to try something new, initially I ordered a banana split, BYO Chocolate Chip Cookie Dough Concrete and Oreo Cookie Concrete. Needless to say there was nothing concrete about this ice cream. It gets worse, The Banana split had a very very thin layer of icecream, so thin I couldn’t see it, just a very small banana and a cup full of toppings. I politely asked the manager if they’d forgot the icecream. The manager explained that is how it’s supposed to look. I then offered to pay extra for more icecream. The Lady employee, took the banana split and threw everything in a cup, minus the strawberries and handed it to me and closed the window! I couldn’t believe it. What a huge disappointment and waste of $7. Worst experience for a first time customer and I don’t NOT recommend this location to anyone! 0 ⭐️"

"I love the texture and taste of their frozen yogurt. The staff here has been super friendly each time I have visited. Everytime we pass by my children want to stop and get a cone. I think it is a little pricey, everything seems that way anymore, but you won't be disappointed. I just had the Sundae with Heath Bar...yum yum!!!"