Firestone Complete Auto Care 7700 East Kellogg Avenue, Wichita, KS 67207

"I brought my vehicle in at 530pm for a nail in the tire that needed to be replaced because it was in the side wall. Was quoted about an hour. They didn't have the tire to replace (warranty) at this particular location so I asked for them to use my spare til the new one came in. Me and another client were waiting past closing, he leaves shortly after close. At about 720pm I go back there and two guys are in the office talking, one sees me and walks out, the other stays in there. So I'm asking is there a problem, I get told they can't find a tool. So I'm waiting for over an hour because a tool couldn't be found, he said yes. I said I have the tool! So the guy said go ahead and go back to the garage. I went to get my tool out and he struggled to figure out what end to use. I said next time you need to ask the client. That's ridiculous I'm waiting for over an hour because you can't find a tool. It was 830 by the time I left out of there and still had to come back the following day in which my hoist that brings the spare up and down from underneath just so happens to break. The customer service has been going down for the last several years and at multiple locations. When checking out, had the nerve to try to offer me other services, Ha Ha! DECLINED! Not to mention the first Firestone I went to and had to call to tell them I'm in the lobby after waiting 8 mins and 5 additional mins after being put on hold."

"The employees were friendly and helpful. I was there for roughly 3 hours to have one tire repaired. The employees were very over whelmed. The trash cans were full and the temperature inside of the waiting area was quite warm. I appreciate the help that was provided to me, but there should be a stream lined process for tire patches."

"Excellent service on our Volvo. Very in depth work and about as price friendly as you will find nowadays. By far the best Firestone in town, avoid the downtown location IMO."