Firestone Complete Auto Care 3938 East Harry Street, Wichita, KS 67218

"No customer service skills nor any respect for people in general let alone someone’s time. I recommended them to my daughter because of a $50.00 coupon for brake repair she could use to save money. We took our vehicles at the same time & sat together waiting for our cars to be serviced. They were dancing in the shop rather than looking at our vehicles. They lied about repairs needed for my vehicle consistently walking back & forth, in & out from the shop. I needed rear brakes & was quoted $240.00 for rear brakes from Harold over the phone. In person the quote was $711.00 because I have drum brakes & needed rotors, as far as needing rotors we know that’s not true. After I declined that service because that’s an insane cost (I’d already made peace with spending $200.00) I was told the rear brakes & rotors are fine & the problem was the front brakes & rotors & quoted $523.00, which I also declined because clearly lying is the trend. My daughter needed rear brakes & was quoted $308.00 & told it couldn’t be completed until the next day because it would take 1.8 hours initially, which quickly changed to no we can get it done now. I said I was quoted $240.00 & we have a $50.00 off per axle coupon, to which we were told we can’t find that anywhere. They asked who I spoke to, I said Harold & they advised well he’s gone. After two & a half hours sitting there we left with nothing done except an oil change on my vehicle, that they attempted to charge me over $50.00 for, but I had a coupon pulled up on my phone, sorry not sorry guys. This has been an establishment that was passed down for me to go to from my Dad as it used to be the only place he’d take his vehicle to. He was lied to & quit going & I hadn’t had that experience myself, until now. I’m sad to see it’s become yet another auto shop that disgusts me. At this point I do not recommend going to Firestone to anyone, ever."

"Was able to get in quickly. I just dropped my car off in the morning before work and picked it up after work. Sam told me about my front tires and a deal taking place at beginning of March. So I will be back to get two new front tires. Thank you Firestone."

"Had my tires replaced, lifetime alignment, brakes done. Staff were knowledgeable of parts and prices, they also gave me realistic time frames for work to be completed. Prices were good for what I had done."

"I didn’t know what was wrong with my car and didn’t know who to ask. So I took it to Firestone and they diagnosed it, then Sam explained what it needed. If I didn’t understand he patiently explained it until I did. He told me what needed to be done immediately and what could wait. He didn’t condescend or treat me like a “stupid woman”. I appreciated his knowledge and the respect he showed me."

"No warm fuzzies here with service. I went three years ago with a Honda in which they were unhelpful and dismissive. Went again this year with a new car just to get air in my tires, again dismissive and left me sitting in my car in front of a bay for a very long time. No one even addressed me. I just drove away. Went up the street and was serviced within 10 minutes. Wont be going back."