Walmart Auto Care Centers
About the Business
Walmart Auto Care Centers in Wichita, Kansas, is a one-stop shop for all your car repair needs. Conveniently located at 10600 West 21st Street, our experienced technicians are here to provide top-notch service and maintenance for your vehicle. Whether you need an oil change, tire rotation, brake repair, or any other automotive service, you can trust Walmart Auto Care Centers to get the job done right. Visit us today and experience the convenience and quality service that Walmart is known for.
Photos
Location & Phone number
10600 W 21st St, Wichita, KS 67205, United States
Hours open
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 7:00 PM
Sunday:
7:00 AM - 7:00 PM
Reviews
"Showed up 30 minutes before my appointment. Was told I had to go through the line to check in. No one at the counter was able to check me in and take my key. I waited 40 minutes in line to be checked in. After looking at reviews, I see this is a persistent issue they don’t seem to care about. They are the cheapest option, but you get what you pay for in service."
"Only come to this service center if you plan on spending your entire day here. Don't bother scheduling an appointment because it means absolutely nothing. I had scheduled service for 9am and arrived at 8:50. There were several cars in line already so I took my place. The worker checking in vehicles had no sense of urgency and was taking on average 10 minutes to check one car in. After 50 minutes I finally reached the front. He asked if I had an appointment and I said yes, 9am. Being that it was now almost 10am he joked that I was late. I told him that I've been here for almost an hour, just to check in. He told me that it was cold, and his feet were like icicles, and rudely asked if I wanted to trade him spots. Taking this as a example of the service I was about to get, I decided to leave and go down the street where I was in and out in under 30 minutes. I won't be back and would recommend customer service training to your customer facing employees before you lose even more business."
"Avoid this place. I had a scheduled appointment at 9am for four tires, purchased via WalMart online. Arrived at 850am to check-in, walked inside thinking I have an appointment and the line outside was for drive-up quick oil changes. Get told to go through that line, four cars deep. I didn't leave until 940am!! It took me 50 minutes to get checked-in and to leave my car! During check-in I got to hear from the disgruntled guy about how much their tablet sucked, he kept hitting the thing and complaining the entire time. Set the stage for confidence in my service... Later I got a call they had to cancel my service due to not having a large enough lug nut socket. Got to the counter and the gal argued with me that it wasn't done, I had to say multiple times it's sitting in the parking lot and you guys called me that it was cancelled. Get home after being flustered as it was, to realize my spare tire carrier is now missing off my tailgate tire. I called back, waited for the guy to get back on the phone and he never did. This place is a mess. Do yourself a favor, look at the most recent reviews and realize those of us voicing displeasure probably 1) aren't everyone who's had an experience, not everyone takes time to leave a review and 2) there's a common theme. Go get your tires done at Discount or any of the mom/pop shops around. Whoever manages this place either needs to spend more time in the auto department or needs to be replaced. I'm sure the guys doing the work are as equally as frustrated as the rest of us."
"Showed up a little before they opened and was the second car in line. They don't open up for about 15 minutes after 7a because they're getting things set up. No big deal. The car in front of me gets taken to the tire side and by 7:25a, mine gets taken into an oil change bay. I refused all the extras, including the free stuff so I can get out of here more quickly. I come back 30 minutes later after doing my grocery shopping to find that they haven't even started on my car. About 15 minutes later they finally get it up in the air and start working on it. By 8:25a it is done and pulled out. No one brought the paperwork out so the guy inside won't check me out and I have now been waiting 25 minutes since my car was done a total of almost two hours when I was the second car in the cue. I will not be coming back to this automotive center."
"Came in to have the service center warranty one of my daughter's tires off of her Honda. Started with a very rude greeting at the counter. Clerk was agitated that we had come inside instead of being greeted outside. The entrance we came in had no markings to pull to the other side. Check in took more than 20 minutes. The waiting area smells of b.o. and is not very clean."
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