Pizza Hut

"I felt I should give this Pizza Hut another try. Everyone and every place deserves a second chance. My order was correct, it may have helped that I used the app rather than call. However, it was more than 20 minutes late and my pizza was cold. Luckily the hotel has a microwave in every room. Fingers crossed they do better next Sunday. At least we improved from one star to two stars. Sadly, this would have been a five star review had my pizza been delivered on time and warm. The food was delicious!"

"This was the worst customer service I’ve ever received in three decades of choosing Pizza Hut. I tried using the app which glitched sending the order to a location in Kansas City. I called their location and due to paying ($38 w/tip) via Apple Pay they could not refund my money. No problem, they were courteous in explaining I needed to have a local manager here contact her. I then called this location. First I placed my order, then explained my situation. I was then put on hold before a Tim or Tom was on the line stating he was a manager. After going over this entire ordeal a second time he said he needed to speak to someone above him. Now ten minutes into this call I was beginning to become extremely frustrated. Next a Melissa gets on the phone. I explained the situation a third time, offered the manager’s information at the original Pizza Hut, to then be told I was being ridiculous because that is not how franchises work. I don’t know, I don’t work for Pizza Hut, I don’t know their internal processes or procedures. She and I then become heated to which she responds by hanging up on me. - I was unfamiliar with the hang-up on the customer policy. I then called back to ask if I could order my pizzas. She answered and obliged me in taking my order but now my two medium pizzas are $50 without tip! Nice… I pay with a card to simply end this pizza chase. I did tip the delivery driver, this wasn’t his fault. I feel I’m getting no refunds so with the $60 in Garden City and $38 on the Pizza Hut app I have paid a total of $98 for two medium pizzas. But wait there’s more… they forgot my cheese and peppers! lol!"

"Order is always correct, hot and delivered fast. Even during this last blizzard we had. Thanks for the hard work guys!!!"

"It was 5 minutes to midnight and this team agreed to deliver our food . I had starving grandkids and they fulfilled my order. The past was great. Thank you so much !!!"

"Well so far I have ordered here 3 times other than being speedy and forgetting stuff not really worth mentioning anything even worth getting here again. High quality thin and "crispy" here"