Muse Salon & Spa

"Chii is the most incredible nail technician I've ever had"

"Nalani Ross, the hair stylist in Boise did my hair a few weeks ago. I went in and she seemed so polite and did my hair and even though I wasn't really happy with how it came out. She handed me her iPad which I swiped my card on. The iPad then died. My transaction went through on my end and my card was charged. That night she told me that the charge didn't go through. I then looked at my card, saw the transaction still went through on my end. The money was taken out and the transaction was pending. So I wanted her to get her money (70$ but I added a 50$ tip because I always top my hair dressers a good amount.) I then contacted support on my side. I spent hours talking to customer support trying to get this charge either cancelled to resend or to get it sent through. I took screen shots of the transaction, the entire conversation etc. Of the whole ordeal to show Nalani that I was working vigilantly to get her money to her (even though it was technically her fault for not charging her iPad and creating this massive headache for the both of us.) The lady via customer service told us that we needed to wait 7-10 days until the transaction falls off in order to resend. Then, the next day Nalani messages me once again asking for the money to be sent. I once again send screen shots of another 1-2 hour long conversation of me and the customer service rep for the 2nd day in a row that I have contacted them and had the same exact response. Nalani then said it was fine and we would wait. During the wait period I had a couple days of my phone being cut off because of personal reasons. (All while the transaction is still pending.) Apparently Nalani tried to contact me once during this time and didn't think to message me on Facebook or any other platform. I get my phone turned on finally today and receive a message from her on Facebook (her first and only message to me via Facebook) and on text. It stated that she was going to contact the police and have this marked as petty theft and tried to accuse me of stealing from her and questioning my morals. Considering how hard I have been fighting with costumer service to get the transaction worked out, with tons of proof of screen shots etc. We went back and forth and she was extremely unprofessional, condescending and down right toxic. I then decided to just send her the money via Venmo and deal with the double charge until the transaction money falls off and goes back into my available balance. She then tells me that she is going to 'Blacklist me' to the hairstylists in the entire Treasure Valley" and she also has had people harass me on multiple social media platforms. Telling me I am ugly and that I am poor for not being able to pay the money for my hair (even though now at this point I have paid double.) In conclusion, it is her fault for not charging her iPad that caused this entire fiasco. Then she disregards my constant efforts to get her money to her. She then threatens me with criminal charges even though I have proof showing that I am trying to get her money to her. Then she threatens to put me on a Blacklist for hairstylists. I have been dealing with a lot in my life and even though she messed up I was still taking hours of my day to make it right for her and make sure she got the money she earned. But all I got for it was a slap in the face and abusive toxic harassment on social media platforms. I also want to mention something, which I held onto but did vent to a few people. Nalani used 2 different slurs MULTIPLE TIMES during our hair session. The Anti-LGBTQIA slur (F word) and the R word. She made fun of her own daughter saying and I quote "my daughter always tells me to stop using those words but I AM THE adult and she is the child. I can say what I want. It's how we were raised." I was in the wrong for even letting her finish my hair cut, let alone not tell her about herself right then and there and I am ashamed of myself for not speaking up sooner."

"Tami was wonderful. She asked all the questions to make sure she was giving me exactly what I wanted. She definitely had her work cut out with me. I am guilty of neglecting my hair for years. She was up to fixing my mess and so positive about the process. The salon clean and quiet. Made it so easy to relax and enjoy my time there. There have so many services available. It's a one stop shop salon. Its perfect."

"This VERY CLEAN basic set was only $45 with Tayor which is reasonable. She even got me in within 24 hours. The salon is also clean, welcoming and both nail techs are respectful and engaging during your appointment. Give them a call!"

"Does it make it weird if I said I had a great time? Good. Kermit colored and cut my hair. He has a list of chit chat topics that he falls back on because it's part of this line of work, but I managed to go around the outside and as it turns out, he's kinda funny:) Haircut: ok I'm like do this this this this and DON'T DO DAT! And I commented to him how I was impressed that he tracked all that bologna I laid out there... what I forgot to tell him, is that he did a great job on the color, I really like it Kermit, so thank you, if you read reviews. It's perfect for meh! I read a couple other posts about people having had a pedi or mani, walking out with wet nails and having to redo them at home...hmmm...whose fault IS that? Sorry but I'd know if my nails weren't dry and I'd chill some more OR, I would go back rather than "re-do them at home" myself. Weird. I have to admit, I marveled at the crystallized whale pubic hair light fixtures on the ceiling. You should definitely check those out.... lmao ;)"