Tumble Stone 13131 North Government Way, Hayden, ID 83835

"Many different artistic designs, large and smaller. These folks are expert at crafting in stone. Very clever, too."

"Very helpful crew! Heaven for ceramic outdoor planters. Exquisite fountains. Not your normal offerings."

"I cannot recommend Tumblestone any less as a company. What a horrible way to treat their customers. Recently we hired a landscaper to do a major project on our home. This included a water feature with a projected budget for the feature itself. My wife and I went down to Tumblestone to pick out something we liked. After selecting the stone we liked, we were helped by one of the staff to price the water feature. This is where the bait and switch begins. We did not call in and ask for an estimate, we had the Tumblestone employee come out with his pricing book and tape measure to give an accurate estimate on the product. They call it a good faith estimate. This is where they try to be sly. We were quoted $927 for the fountain, boring out the hole to install an LED light, labor and install included. Two hours later, our landscaper went down to see the water feature and get a few more things needed like the pump kit. What happened after that is just terrible customer service. Our landscaper returned with the water feature, no hole bored out, no LED light and was charged almost DOUBLE what we were quoted. He went down to ask about the price and boring that was not done and was confronted with hostility by not only the representative, but the owners son, Zack, who got into a yelling match with my landscaper, who was completely innocent. Without the boring work and LED light, my landscaper was charged $1200, the stone alone was overcharged an additional $300 which was substantially more than the $485 we were quoted. My wife went down to try and find a sensible solution to this, Tod was helpful and understanding, stated that he saw the interaction and felt bad for us being misled like that. Said they should come get the rock and make it right on price. Tod was evidently overridden and we got nothing from Tumblestone. Now we are stuck with a rock that did not get the work done we had on the quote, out of options. How did they even let that stone leave the lot if the work was not done? Their only offer was to charge us to bore the hole if we brought it back to them, which is technically impossible at this point. This is straight up bait and switch fraudulent business practice. We try to support local businesses and this happens, we are treated like our experience and business did not matter, as long as they raked us over the coals for more money, too bad so sad. What an awful way to conduct business. I realize that one homeowner and their fountain is a drop in the bucket for a company like theirs, but I also understand that when you treat a customer poorly, that reverberates negatively. Take a look at the images, the quote and invoice were printed two hours apart on the same day. Tumblestone could not have treated us worse, even after we made the attempt to resolve the issue with civility, they still stuck it to us and would not make it right. I hope that others make the time to review who they do business with in the area, because this company is horrible to deal with once they have your money. Stay far away from these shysters."

"Great staff and pricing. I was in and out very quickly and their highly educated staff pointed me in the right direction. I love my new backyard patio. Was able to install myself in just two days. It came in under budget and we're so happy with it. Definitely coming back for my next project!"

"Knowledgeable helpful friendly service. Fair prices. Amazing products. Definitely recommend stopping well worth your time and enjoyable."