Compass Mechanical Repair 31497 Idaho 200, Ponderay, ID 83852

"Top notch shop run by top notch people! I had a head gasket repair done to my 1998 RAM 2500 5.9 Cummins at a highly recommended shop in Coeur d'Alene (4.9 stars). They did a good job and the head gasket issue was resolved, but there were some lingering issues that I suspected were from "cutting corners" during the repair. I took the truck back in and they confirmed everything was fine, but I wasn't so sure. After issues continued to persist, I took the truck into Compass and they quickly discovered that certain parts which should have been replaced during the head gasket repair were re-used, and that when the head studs were installed the valve cover was not "clearanced" for the studs. As a result the valve cover had been slowly leaking. Beyond that, Compass also found additional minor issues that should have at least been brought to my attention but were not. They explained everything to me in detail and what they would recommend prioritizing for repairs. Just fantastic customer service. They also have a great system where they text you the estimate and invoices, which allows you to review the issues and easily choose which repairs you would like to authorize or decline. Very quick and easy. 10/10 will be back."

"I was travelling from Albert to the states when I accidentally put gas in my diesel truck in Sagle, Idaho on a Friday afternoon., of all things! When i realized what I had done I started calling around to see who could help me out - drain the tank and clean out the gas, etc. The people I talked to told me anywhere from maybe next week to sometime next month (even with the predicament I was in)until I talked to Joe at Compass Mechanical in Ponderay. He said if I could get the vehicle to his shop he would help me out and even called a towing company to help me. The towing company was slow to get it to Compass but he waited and helped me out anyway - I left there in my truck that afternoon at closing time. Superior service, caring people! Thank you Joe & team/ we are grateful for how you go out of your way for a traveller in a bind. I would highly recommend the Compass team."

"I was visiting the Sandpoint area for work this past November and on the way out of town my Ram 2500's engine locked up suddenly (failed lifter and bent valve, unfortunately not uncommon Hemi design issue). After-hours, 700 miles from my new home in north UT. Despite the wildly inconvenient & stressful situation, it turns out that I was lucky to at least be in a place I used to live and able to work with a mechanic I trusted from past repairs he'd done for me on a different vehicle. It was a relief to see that Joe had moved his business down to Ponderay and that he was willing to shift things around to help get me back on the road. He and Staci went above and beyond to get the repairs diagnosed quickly and keep me in the loop as they wrestled for multiple days with my warranty/service contract holder to get the appropriate repairs covered. They kept me updated on details of the needed repairs and regularly asked for my input when the service contractors tried to push for less expensive (and incomplete/band-aid) fixes. Joe's mechanical expertise and persistence with the warranty company reps finally got a replacement engine covered, and once that process was done, the engine went in quickly and I was able to get back down the road to normal life. That was 17k long miles ago with zero engine issues since. The McBrayer's and team are professional, honest folks who will get the right things done for you, even when it means some extra time and difficulty on their part. Can't recommend Compass highly enough."

"I can’t say enough good about Joe and the guys! They squeezed me in and got me back rolling when I had no options! They were amazing, honest, fair and smart! Thank you!"

"Amazing service, fair prices and great people! Staci & Joe were the only shop in town to have compassion on us (sad farmers buried in snow with a broken tractor) and got us squeezed in asap. Cannot recommend them enough, definitely our go-to from now on."