Ross Dress for Less 9520 North Newport Highway, Spokane, WA 99218

"Ross, what on earth? Previously an AVID Ross shopper, and I am so sad that you have adopted the prison guard and gate. The guard literally gives a mini lecture and waits to get our eye contact before allowing us through his gate. "We are here to make sure that everyone enjoys safety and security." We tried to get over it and do our thing (just bought six items the day before at TJ Maxx), but my friend said that she just felt so uncomfortable and wanted to go. She couldn't handle shopping some place where she felt like she was being treated like a criminal. I am sad about the theft today and the whole idea that people can take what they want instead of working for it. But this awkward process isn't the answer. Have a guard, totally. Have three or four; fine with us. But don't block our passage into your store and add a mini lecture. I just want to give you my money, and have a fun time shopping. People with the actual money to spend won't put up with this. Change it or we will never be back to ANY Ross."

"Edit: drove by again to check if they are still doing it...yes they are. 2/11/24. I believe their goal is to make everyone hold still long enough for the camera to get a good image of your face. I watched the glorified security guard checking the monitor before letting people through. Metered system of entering an empty store? Great way to make customers go elsewhere by preventing them from entering and forcing them into an unnecessary conversation. Competition is right around the corner. It's like they are looking for a discrimination lawsuit."

"I love Ross so I was excited to see the new store! I read the reviews which weren't good, so I went to check it out. Well, nothing has changed since Christmas. Sure enough access in was controlled by Loss Prevention, who had a canned speech. The store was virtually empty, low stock. I mentioned they don't do this at the Franklin Park or South Hill stores, no answer. So after I did a walk thru, left for another store. Too many choices in town to deal with this!"

"Avoid this store. The entrance is roped off, must go in single file and be allowed to enter only when the employee (loss prevention) lifts the rope. To enter!! There is a vague welcome speech, including “we’re doing this for Christmas shopping. Thank you for your patience.” Unbelievable. Said to every single would-be shopper. Will not go back. And if this is the plan for every Ross store, there will be a permanent farewell from me."