The Home Depot,

2808 E State St, Eagle, ID 83616, United States

"I would normally give Home Depot a five star rating having shopped there for ages. However, during yesterday's visit, I was in line with a dolly and a sheet of drywall. There were several customers ahead of me in the contractor's line and their orders were taking some time to ring up. Another cashier montioned for me to go to their register so he could ring me up faster. As I turned to maneuver my dolly in his direction, and while he and I were making eye contact, another customer walked up to him and took my place. Consequently, I had to wait it out and not get "processed" as quickly as I could have. Another cashier walked up to me after seeing what has just happened and admitted that the original cashier who montioned for me to go to their register should have held off the other customer so I could be checked out first. Not an earth shaking event, but perhaps some additional customer service training might be helpful. Just a thought knowing that managment reads these posts. It'll probably never happen again, especially with that cashier. I still value Home Depot. Eveyone makes a faux pais sometimes."

"I meant to give this review about a month ago. A big shout-out to Jen and Susan up at the customer service desk . They provided exceptional service and went out of their way to make sure I was taken care of. I love my new Christmas tree!"

"People in customer sevice are always super friendly. I wish they made it easier to shop. It is impossible to push a cart through this store without bumping into all kinds of things. The main aisle is almost big enough for one person to walk down, assuming they aren't pushing a flat cart"

"During the remodel of our home we visited the store for flooring, the employees in that department were extremely helpful and friendly! However the rest of our experience went downhill from here. We waited over 30 minutes for assistance on decking materials, only to be finally told that they were unloading freight and wouldn't be able to help us. Then at the register we were unable to use our coupon mailer because the cashier couldn't get it to scan , so we lost out on $70.00 in savings. To make matters even more stressful, we were told that the cabinets shown online and in stock were no longer available at this store. We drove across the valley to another home Depot only to find that they were also out of stock ( even after confirming through a phone call to the first store that they were in stock) we wasted hours of our day trying to get at best, decent service. We ended up going to Lowe's to finish our home remodel, and not only were the prices better, but the employees knew what they were doing and were friendly. This is the worst experience I have ever had at home Depot. My experience felt like the employees were just trying to punch a clock and get out of there, and had no idea if a problem arose how to deal with it. My best advice is that if you are going to shop here, be sure to go during daylight hours because the afternoon/evening shift leaves much to be desired"