Appliance King,

1400 West Hudson Avenue, Nampa, ID 83651

"Ed always makes sure you are taken care of and i like that he delivers and takes your old appliances, and is very good shape and you know they work because ed is great at what he does! He swapped out a fridge one time for Lafon Hance"

"Very quick to respond, was here in only a couple of hours. Ed was through and took the time to explain things. Very honest and fair pricing. We couldn’t have hoped for a better experience. Appliance King was recommended to us by a couple of different people and now we know why. We are adding them to our list of preferred repair contacts and wouldn’t hesitate to call them again. As a matter of fact I’ve already set an appointment with him for next week for a problem dishwasher."

"If you want to do 90% of the job yourself, find the problem yourself and have to wait a week and a half to have your washer fixed because they can't order the correct parts then have staff give you attitude when the job is finally "done" because you called back to say "hey the repair guy just left and said everything was fixed but its still not working for us" then go to Appliance King! -he didn't even test it before claiming it was "fixed" and forgot to turn the water back on-Simple fix but not the customers job to find that fix. When I tried to call back to say "no need to send him back out I found the issues" my calls were ignored, sent to voicemail after 2 rings so they had no idea it was fixed and go figure no one ever came back to check the final issue. I was being very patient when it came to all the mistakes they kept making and having to wait twice for parts. Only for them to be rude in the end and had to fix another mistake they made. Terrible customer service and based on the reviews I'm seeing now just confirms how poor their service is. No accountability for their mistakes and lack of effort!"

"I had the whole back story typed out but it's too long... Long story short, they were unable to fix my Samsung fridge. I also had to be the one reaching out to them for updates back when they were still trying to diagnose the problem, as periods of time would pass without updates. The lady did provide me an update one time that she was still looking into it. Finally, I just asked for a refund for my $60 service fee as they were unable to diagnose/fix the fridge. The lady asked for the last 4 of my card number but I wasn't sure which one I had used to pay. I gave her the most likely number. Never heard another word from her and never got my refund. This was at the end of March. I shouldn't have to keep calling and requesting a refund. And I also shouldn't of had to be the one to call and basically ask if they forgot about me. I understand life happens and running a business is all consuming, but I am disappointed at the lack of follow through during the process as well as the lack of follow through on my refund. Update: Thank you for the response & for looking into it."