Shari's Cafe and Pies

"Ordered the prime rib special. $25+. It arrived on the well done side of cooked, after my having been assured that it would be "rare to medium rare". No biggie. It's a diner, not a steakhouse. But $25 is too much to pay for dog food. Alternative selection was a cheeseburger and fries. Fast, fresh, delicious. The wife had "loaded baked potato" soup. It was good. There were 3 other guests in a ~75 seat dining area. Two servers. Service out of the gate was primo. Marked down because our server went out on break and never came back. His replacement never came to our table, and we carried on with the last half hour of our meal with no drink refills or any dessert offerings. No check was proffered, so we went to the cash register with no record of what we'd had. We ordered pie to go. New help, they claimed. It was okay. In a pinch. But nothing to put them ahead of the competition."

"Food was good just like every other Shari's I have been to but the customer service was horrible. The waitresses were rude on both occasions. I would ask for something like ketchup or more creamer for my coffee and wouldn't even be acknowledged. I mean, they brought the items, but without a smile or a 'here you go' response. It was like they were too good to even interact with their customers. Like it was a burden to even do their job correctly. Customer service isn't hard to do. Put a smile on your face and take a minute to interact with the people that come to your establishment that pays you to be there and do your job. If I was your boss you wouldn't be working there thats for sure. Wayback Cafe down the road a bit has way better food and a great customer service atmosphere and the waitress there was completely the opposite of what Shari's had to offer. Honestly they should go take some notes on how to do their job better."

"0 stars - I went in on Friday to pick up some pies. When I walked in, two people were waiting to be seated and I walked over to the pie display case. The two people were seated and I was still not acknowledged. I waited for over 5 minutes as two female waitresses kept looking at me but couldn’t even utter a word to me- not even “hi I’ll be right with you.” I stood there waiting for almost ten minutes until I finally walked out. The restaurant wasn’t even busy and there’s no excuse for poor service. Unfortunately this was my first experience with this Sharis location and will keep me from returning."

"Management at this establishment is not to be trusted. Last winter we went to eat here with family. The parking lot had 4 "solid compacted snow and ice. Having a Snow Removal and Liquid De-icing business, I was asked by the night manager if they could hire me to put liquid down and scrape their lot off. Several customers had fallen trying to get into the restaurant. I agreed to take this on into my busy schedule. Long story short, once invoiced for cleaning up their lot and deicing several times rest season I never received payment for any work. Manager refused to pay and went back on her word. If you are a Vendor I wouldn't trust this restaurant to pay for your work or goods. Night Manager was awesome and felt bad that management wouldn't pay for my work. Will never do work for this Manager again! Corporation needs to make right."

"I would give 10 Stars. It’s been a while since I was a student here. The time was poor service and this time is great service. Thank you very much."