QDOBA Mexican Eats

"The employees are set up for failure here, I feel so bad for them. Management needs to get this place into shape! The kitchen area is an absolute disaster whenever I go inside. I decided over a year ago not to eat here myself, but I do deliver for Door dash so occasionally I will pick up an order here. The employees are always scrambling to complete online orders while dine in customers wait too long to place an order. I try to avoid even delivering from here as the orders usually aren't done on time and they are often out of main ingredients. I see this as a major fail by management. Help out your employees. Your customers aren't getting quality product because the employees can't keep up. Allow them to turn off online orders if the restaurant is busy, your in person customers should be a priority."

"To start off our driver waited close to 40 minuets, only for us to receive it and every item being wrong (absolutely not his fault, actually ended up tipping him extra for the wait time). Our burrito had onions added, the nachos didn’t have jalapeños like ordered along with peppers ( fajita veggies) and onions added on that was not asked for. Also forgot a side of cilantro lime rice and completely mangled a plain cheese quesadilla by adding onions and pico de gallo (this one really amazed me). All in all every single item was messed up in its own after waiting a ridiculous time of waiting for our order"

"Jessica is managing currently. She gave me a great serving of food with great recommendations, and helped me prioritize which rewards I should use first in order to maximize my economic efficiency. Doordashed them the other night. They were out of pretty much everything I ordered. They substituted items for me as much as possible, gave me a huge bowl, and a coupon for a free entree! Wonderful service and good quality food!"

"Edit: update I sent a reply including the reference number provided by Qdoba on September 21st and I have yet to receive a response as of October 4th. I guess customer service isn't at the forefront. I know the economy is bad but this is flat out ridiculous. This is at most half the food I would normally get when I order this bowl. This is insulting. The food wasn't hot by the time I got it which is never been an issue in the past. The beans tasted like they hadn't been cooked, they were hard instead of tender. It had barely a handful of meat. They might as well sent me a photocopy of a middle finger. Total waste of money."

"Stopped for lunch in Couer D Alene. There were 3 people working but only one rushing around. She was friendly and running around like crazy. Orders were taking forever because of this. They were also out of several things because they hadn’t restocked prep bar. The biggest concern was lack of cleanliness. Another girl, who appeared rude to coworkers and ignored customers, wiped her hair and face and wore no gloves. Then she was preparing a to go order and grabbed cheese off of the filthy prep bar counter because there was none in containers. Luckily everything she put on my salad actually came out of the containers. Second experience at Qdoba. The first was a little better but won’t come back"