Jack in the Box

"I like Jack in the Box. The drive thru employee was really friendly. I didn't go in the restaurant. It's still fast food. But got a decent dinner for 2 people off the value menu for $11 dollars."

"I wish I could rate 0 stars! We were in the restaurant and an employee came in to talk to his manager. The manager started yelling at the employee in front of us. I was baffled. She walked away, and the employee said “so you’re not going to talk to me?”. She was yelling at him from the back cooking area about how “she has no time to talk to her employees because he’s not important”. Yes those were her words! This is why I will never ever work in fast food or come to this location ever again. The manager was completely disrespectful to the employee. They really need to get some new managers!"

"Don’t be open 24 hours if you can serve fresh food or staff the place. I got a loaded brekfast sandwich on a split top bun. It’s 3AM. The eggs were hard as a hockey puck. Couldn’t get them down. Very hard to chew. It’s cold out. I had my window up I have a baby in the back. The guy at the window opened up the window this I started rolling mine down. He rolled his eyes and stared in to space gawking. I handed him my card and he made me wait til he was done throwing a fit and took my card."

"I have been to this store at least 10 times in the last six months that I have lived in the Spokane Valley. At least half, or five, of those times I was not able to order anything at all in the drive-through. Three of those times was because the store was so short staffed that they could not take any business at all in the drive-through. One time, about two months ago, the entire crew managed to lock themselves out of the store, and no one had a key so they were effectively out of business as a result. The last time, which was just tonight, the employee told me that the manager walked out and didn't leave them with a till in order to accept cash or other payments! Putting aside for one moment, the sheer levels of incompetence and comical ineptitude that it takes to lock out an entire crew OR leave a crew without a till, more than once the staff in the drive-through was exceptionally rude. I presume that this location is owned by a franchisee. If I were Jack-in-the-Box corporate working with the local franchisees in the Spokane Valley, I would set up a mandatory meeting with that franchise owner, and I would give them one chance to fix all of these issues or else pull their franchise entirely. I believe that a great start would be to fire the entire management team and start over! This store has failed me so many times in the last six months that they are dead to me! For what it is worth... the Jack-in-the-Box store at 711 North Sullivan is great, and they will get all of my business from now on. Never in my life have I ever experienced a fast food restaurant that has so consistently and abysmally failed me on so many occasions... It is very sad indeed!"

"IF YOU WANT GOOD CUSTOMER SERVICE DONT GO HERE!! not speaking for all, im sure that there are some good employees here but the manager here was very rude, as well as the employee taking our food. we asked our order to be made fresh and then they replied with “well obviously” at the window we waited for our food and then asked for sauces and questioned who took our order and if she was a manager and then she flipped out. she said we were rude and snarky “that she was about to hop on the mic”, not the case because the employee who took our order kept asking multiple times for us to speak up so we did. then she went on to say “we don’t appreciate you asking for us to cook your food fresh at this time and at this point when we have no customers right now” and then we asked how we were being “snarky” and she just said “you just were” and then we asked “can we get our sauces?” she replied with “no.” before she slammed the door and locked the drive thru window. ordered a large fry and didnt get one, as well as the fries being cold and soggy. pleased to say this was the worst drive thru experience i have ever experienced, and to have them be rude to paying customers? i have worked in the fast food industry before and this was out of line."