Hickman Mills Animal Hospital

"I would give it the 5 stars but, that missing star is for the hygiene of the rooms, there are hairs and pee on the floor."

"The vet demanded i give my cat vaccines or refused to look at her. He had looked at 2 of my other cats and never cared. I will not let this man give my cats a shot. Last time this man gave one of my cats a injection he died 2 days later. I called left messages and they never attempted to call back. He only cares about money. He treats people very poor, the building would fail a inspection also and needs the city inspector to go in and close this place."

"I brought Isabella here for the first time. Our experience wasn't very pleasant. First, one of the nurse techs made a disrespectful comment of how my cat smelled. This nurse tech actually held my cat and sniffed her IN FRONT of me. And then he asked if my cat bathes herself. Isabella did not smell. Also I told this person that I just bathed Bella last Thursday evening. I was so turned off by his question and rude statement that I considered walking out. But I paid a nonrefundable deposit of $49.00 and decided to wait to see the vet. My cats kennel was disorganized and had fur from other cats that go into Bella's kennel and play inside of her kennel. That's why Bella's fur looked crazy. Eventually, I met the vet who started questioning me on how often I apply and feed Bella organic coconut oil. I told him I've done it for years and that Bella had never gotten ill from eating organic coconut oil. Then the vet proceeded to tell me that too much coconut oil causes pancreatic cancer in adult cats. The vet and his staff couldn't control Isabella, who was distressed from being at a new vet. And she hates being restrained. They were too rough with her when trying to hold her still to check her temperature. That always makes me angry to see Bella distressed. I even tried to calm Bella down with her treats and the vet orders me to not give her treats while he inspected her. That's the issue I've had with multiple vets and their staff at these animal hospitals: they're too presumptuous and don't really listen to the owner of the animals. The experience was about Bella and her health. However I felt judged and attacked as a pet owner. The staff here gave the impression that I was slacking with both Bella's hygiene and health. I was just uncomfortable... again."

"Wish I could give NEGATIVE 5 stars. Took my dog in because she was losing hair. When going in I let them know that I had a previous dog that had the same thing and that I thought it was Dermadex mange. I asked if he could just treat her for that. He then insisted on taking a skin scrape to insure it was really indeed mange, which was another $50 just to scrape the skin. Compared to other vets that run $17-$24 for the skin scrape. I agree to this. He comes back and she has 2 huge scrape spots on her and he confirms that it is mange (which I had already told him from the beginning.) For treatment he said that I should give her Bravecto which is a flea and tick prevention 3 month chew. I then explained to him that my other dog had this and a different medication was used so I was wanting that medication. He said that was the only thing he could suggest for her. I declined to get the medication, paid for the overpriced service and left. Being that my dog is already in their system I called a couple months later to see about getting a vaccine and nail clipping , I was then put on hold then someone got on the phone and said I was put on the do not service list because I declined the medication. The Bravecto there was $75 when I could go elsewhere to get it for around $50. I will never refer anyone there, poor customer service, and overpriced. DO NOT RECOMMEND!!!!!!!!!"

"Dr Carlson and his staff have been wonderful to me and my fur friends. The staff, Kevin and Kaylee are so good with animals. They’ve all been supportive and compassionate during a very hard time after losing my sweet kitty. They know me and my pets by name and are now taking care of my new kitty. I won’t go anywhere else."