Liberty Tax 1990 East Santa Fe Street, Olathe, KS 66062

"Horrible experience, unprofessional and inexperienced staff. Had to come back twice because the first individual had no idea what she was doing and asked me to come back the next day because her manager would be in and could help. When I returned I once again got another individual that had no idea what they were doing but luckily was able to get ahold of the manager this time. Horrible customer service, do not utilize this location."

"Wonderful customer service, amazing young ladies, will recommend them to family and friends..."

"I did my tax 2 time both time I got later from IRS . The saying my tax was down wrong. And I owe money to the IRS . Liberty tax people the don’t have any knowledge how to do 1099 form . OR section C . The don’t have people have knowledge with tax . The make to many mistakes. I don’t recommend people to go to this office. You just waste you money going there ."

"Showed up on time for my appointment and was told that she didn't d see my appointment and that they couldn't do it do to her boss's illness. Now I got 4 reminders of my appointment one 1hour before and 1 25 min before. I am wonder if the coolant fulfill the appointments made that some kind of notice should be given. So I will happily look elsewhere."

"This location prepared my taxes and after filing I received a letter from the IRS stating it was incorrect. After many attempts and missed appointments, I was finally able to get in and they did an amended return. I received another letter from the IRS stating that it was incorrect... Same as before. Again after attempts, I was finally able to get in with but with a different person. After a week and many, many hours he stated he could not do my amended return. He said I had to contact another person at that location which I was unable to do. I had to take it to another location, and they were fantastic, to do my return. Of course penalties and interest had accrued. And in an attempt to get these covered by this location, I was obviously unsuccessful. I would absolutely not recommend this location. As a side note, when I got my taxes done for the year that has been messed up, I only came to this location because we had been successful in the past. My husband had just passed away and I needed to get these filed. I also feel as if this location took advantage me and overcharged me by hundreds of dollars. Do not use this location...... After this original post, I did receive a refund. It came after dozens of phone calls to corporate and the local office. Also after complaints to governmental agencies. Use at your own discretion"