Geek Squad

"My actual rating would be zero stars if it were possible. Took over two months for them to get in an Apple phone screen. Once they received the part I made an appointment THROUGH GEEK SQUAD. Once I show up for the appointment (which is 30 minutes from my house), they tell me that they do not service Apple products after 2:30 pm. I asked why they’d let me make that appointment in the first place, and the answer was just an apathetic “I don’t know, corporate doesn’t listen to us.” Furthermore, since it took two months for the screen to arrive, they said my service order “cancelled itself,” so they had to refund my card, and create a new service order. Thank god I had my receipt saved because they couldn’t find a record of my transaction! It took me over an hour to get this sorted out, all without even getting the repair started. I’m truly baffled that this is a national corporation because it seems like it’s held together with bubblegum and duct tape. I feel really uncomfortable with this situation, and it feels like someone was trying to scam me because I really can’t imagine that this is how any company of this size operates. Avoid this headache at all costs!"

"Jerry from Geek Squad was very nice and helpful when fixing my computer Thank Jerry you a real one"

"True Story: I bought a high end laptop via Amazon. Used it for 1 whole day. Moved my crypto wallet & coins to it. Overnight, it did a software update and crashed. Couldn’t return the laptop because I had my coins there and had forgotten to backup my private keys. Brought it to Geek Squad. Nick from Chesterfield Geek Squad was able to recover my wallet data and move it into a USB safely. It was such a relief. I had come to terms that I may not get the private keys but I did get all of it - thanks to Nick. Excellent Service! The membership is worth in gold. Thank you BB & Geek Squad & Nick ( I owe him if my coins become worth millions one day ) Returning my Amazon laptop and buying one from Best Buy."

"In the past I have recommended geek squad repeatedly, and actively encouraged people to get their total tech support despite mine expiring a year ago. Brought a computer in today that I suspect just needs the power button reseated to it makes contact properly. To send it out to have the hardware checked would cost 85 dollars, even with the total tech support. At the cost of even 85 dollars I could have a local repair shop do this work for me. Best Buy and Geek Squad have taken the main value for me out of the repair services they offer."

"Had a great experience with Geek Squad the other day on a challenging install. The team was knowledgeable, professional, courteous and, most importantly, patient. I was indecisive and caused serious delays in their schedule, (sorry guys, truly) but was accommodated without hesitation or frustration on their part. The best part is that it looks fantastic and their clean-up effort was nothing short of impressive. This was a very good experience and I would recommend Geek Squad's install teams. Thank you to Jeff, Aaron and Jimmy and Pat!"