H&R Block,

854 Route 291, Liberty, MO 64068

"Was my first experience with H&R Block. I will use them again."

"Multiple people did not have their appointments honored while I waited my turn. It was acknowledged they had appointments but no one free to take care of them. Website to send documents to does not work and year after year same issue."

"They have been kind, consistent, and efficient to and for me."

"Lavar was amazing at check in with making sure i had everything i needed. Dave Trammell is awesome as well. Very knowledgeable, great customer service."

"Very bad experience working with this office. Mistake on our MO tax return to the tune of $2,904.00. Not only did I have to find their mistake, make all arrangements to get the taxes fixed (thank you Sharron for fixing!) but according to H&R Block website, I am entitled to get a refund for my tax preparation fee since it was botched. The office manager, on 2 separate occasions told me he would look into my tax prep refund and call me back. No call ever came. And soon after that the game of avoidance started. Had to go to next step and make formal complaint. We’ll see if I get my money back. So think on this…If H&R Block leaves you high and dry on a request to refund your money on tax prep due to an error on their part, how helpful will they be if you get audited by the IRS? I’m not interested in finding out. Once I get my money back I won’t use their services again.*** Since I posted this review I got a note asking me to call Cust Serv- which I’ve done now - twice- been given case numbers - twice. Each time I’m told someone will get back to u in 3-5 days. First time they claimed to have left a message on my cell phone. My land line is tied to the account I don’t have an answering machine, and I’ve had No messages on my cell. This is a nightmare. Again I ask, what happens if I were to get an audit from the IRS - how difficult do you think it would be to get somebody from H&R Block to call you back?"